What is Intervo?
Intervo is an open-source platform for creating AI voice and chat agents that serve various business purposes. These AI agents can automate tasks like lead qualification, customer support, call handling, and interactive product assistance. They offer customizable workflows and integrate with telephony and CRM systems. The platform includes capabilities to act as an internal help agent, automate Tier-1 support, and provide an onboarding experience. Intervo connects with AI models like OpenAI, Claude, and Gemini to building powerful AI voice assistants.
What types of tasks can Intervo automate?
Intervo can automate tasks including lead qualification, customer support, call handling, and interactive product assistance. Other functions include acting as a receptionist to automate call handling and scheduling, guiding users through product features as part of interactive product assistance, and streamlining processes such as Tier-1 support and onboarding.
In what ways can Intervo streamline customer support?
Intervo can streamline customer support in several ways. By automating the handling of Tier-1 support tasks and customer queries, it reduces burden on human agents, thereby increasing efficiency. Furthermore, it's designed to deliver accurate responses, ensuring all customer interactions result in high satisfaction levels.
What models does Intervo connect with to build AI voice assistants?
To build powerful AI voice assistants, Intervo connects with AI models like OpenAI, Claude, and Gemini. These models are among the leading AI technologies, trusted for their capabilities to understand human language and interact naturally with users.
Can Intervo's voice assistants be personalized with engines like ElevenLabs and Microsoft Azure?
Yes, Intervo's voice assistants can be personalized using multiple voice engines like ElevenLabs and Microsoft Azure. These engines offer a diversity of voice options so businesses can choose the ideal tone for their AI agent, whether professional, friendly, or technical.
What services does Intervo enhance through chat and calls?
Through chat and calls, Intervo enhances services such as lead qualification, customer support, call handling, product assistance, and more. It delivers accurate responses and improves workflow significantly, providing business value across multiple domains.
Is coding required to use Intervo?
No, coding is not required to use Intervo. It's designed to be usable without any coding skills. Businesses can build, train, and deploy AI agents that understand their business model and processes in a user-friendly manner.
What is the main aim of Intervo?
The main aim of Intervo is to create powerful AI chat and voice agents that can instantly assist customers with quick, accurate responses. The overarching goal is to automate tasks, enhance services, provide accurate responses and achieve higher productivity for businesses.
What kind of businesses can benefit from using Intervo?
Any business wishing to streamline their processes, enhance customer interaction, qualify leads more efficiently, automate customer support, or handle calls can benefit from using Intervo. It is essentially designed for businesses looking to increase productivity and efficiency via automation.
Are there diverse agent templates and adaptable orchestration frameworks in Intervo for scalable business growth?
Yes, Intervo provides diverse agent templates and adaptable orchestration frameworks which make it a scalable option for business growth. They serve different industries and can be adapted based on specified business needs.
How does Intervo ensure everyone gets started the right way through onboarding experience?
Intervo offers a voice and chat-based automated onboarding experience. It guides users through onboarding flows, answers setup questions, and ensures a seamless start. This helps reduce any confusion or waiting time traditionally involved in the onboarding process.
What are some examples of Intervo's key features?
Key features of Intervo include being able to connect with multiple LLM including OpenAI, Claude, and Gemini; capabilities to automate routine tasks and create intelligent workflows; and the option to choose from industry-leading voice engines like ElevenLabs and Microsoft Azure for personalization.
Is it possible to personalize Intervo's AI agent’s tone and personality?
Yes, Intervo allows businesses to personalize their AI agent’s tone and personality. They can choose from industry-leading voice engines like ElevenLabs and Microsoft Azure to find one that matches their professional, friendly, or technical needs.
What are some of the benefits of using Intervo?
Intervo benefits businesses by automating routine tasks, providing timely and accurate responses to customer queries, qualifying leads more efficiently, and enhancing service delivery via voice and chat. It also supports integration with CRM and telephony systems to improve productivity, and allows customization with no need for coding skills.
Can Intervo connect to any CRM, telephony system, and various automation platforms?
Yes, Intervo can seamlessly connect to any CRM, telephony system, and various automation platforms. This allows for comprehensive integration and improves workflow by connecting various digital tools used within a business.
What is the difference between Intervo’s chatbots and voice agents?
Chatbots and voice agents are both AI-enabled tools, but communicate differently. Chatbots interact through text-based messages while voice agents manage real-time voice conversations, understanding speech, tone, and intent. Both automate responses with voice agents offering a more human-like, real-time experience. Intervo provides both functions.