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We respond to every email by the next business day. In this instance, your email was caught in our spam folder. I responded to this promptly as soon as saw your post and checked my spam folder. We automatically refund credits when an error happens - unless there's a repeated error, our users won't even have to chase us as the refunds happen automatically. We never ask to purchase more credits if there was an error. If you believe there was inaccurate charge, please email me at [email protected] and process the refund right away. We stand by our refund policy 100%. Just let me know your email id and I will check and issue the refund.