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AI Review Reply Assistant

—AI assistant for faster, personalized review replies

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November 20, 2022

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AI Review Reply Assistant

Customer review replies

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AI assistant for faster, personalized review replies

Overview

Overview Releases Pricing Reviews Prompts Pros & Cons Q&A Alternatives Recommendations

Customer review replies4 0

Customer Reply Customer Service Customer Engagement Review Management AI Reply Automated Responsesfrom $75.00/mo

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MARA Solutions is an AI Review Reply Assistant that enables businesses to respond to customer reviews with individualized, human-like responses three times faster.

The AI assistant speaks every language and is designed to work for all types of reviews, allowing businesses to copy and paste responses directly into review platforms or online reputation management platforms.

The benefits of using MARA include the ability to save time and money, improve overall star rating, increase online reputation, boost response rates, and provide a user-friendly software with consistently high quality.

MARA customers have reported an average of 4 minutes saved per answer, with 13.33 hours and 522.92€ saved monthly.MARA has been praised by customers of all sizes, including Deputy General Manager of Steigenberger Hotel Bremen who commented on how the AI “thinks” and writes on its own in every language, General Management at 12.18.

Hospitality Mgmt who found the AI’s choice of words to be “more human than [they] imagined it to be,” and Rooms Division Manager at Roomers who noted that the AI saved them 5-10 minutes per response.The AI is designed for easy use, allowing users to copy a review into MARA and generate individualized responses in seconds.

MARA eliminates the need to start from a blank page for every response, freeing up time and brain power for the day.

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Initial release

October 18, 2022

Initial release of AI Review Reply Assistant.

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AI Review Reply Assistant was manually vetted by our editorial team and was first featured on November 20th 2022.

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Pros and Cons

Pros

Responds 3x faster

Speaks every language

Works for all review types

Copy and paste functionality

Improves overall star rating

Boosts response rates

User-friendly software

High quality responses

Saves 4 minutes per response

Saves €522.92 monthly

Easy use design

Eliminates need for templates

Can be seamlessly integrated

Appreciated by various businesses

Generates individualized responses

No credit card required for trial

Suitable for any feedback source

Provides response suggestions instantly

Includes revision feature

Enables reaction to every review

Partners with other platforms

Customizable based on desired tone

Allows saving of responses for later

Easy integration with existing systems

Available in multiple languages

Affordable pricing plans

APIs for custom integration

Supports various feedback sources

Included response fine-tuning feature

Allows response personalization

Suits businesses of all sizes

View 26 more pros

Cons

No free version beyond trial

Not highly customizable

Cannot group similar reviews

No automated posting feature

Cannot filter by rating

Limited integration with platforms

Additional cost per answer

Doesn't offer sentiment analysis

No built-in tracking of replies

Responses may sound robotic

View 5 more cons

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Q&A

What is the MARA AI Review Reply Assistant?

MARA is an AI Review Reply Assistant that assists businesses in responding to customer reviews swiftly and efficiently. Using AI, MARA generates individualized, human-like responses, allowing businesses to paste these responses directly onto review platforms or online reputation management platforms. User can answer in every language to all types of reviews. The solution is designed to improve overall star ratings, increase the business's online reputation, and boost response rates, all with consistently high quality. It saves time and effort for businesses by cutting down the time of generating responses and improves productivity by doing so three times faster.

What platforms is MARA compatible with?

MARA is a versatile solution that's compatible with many review platforms. These include Google My Business, Amazon, TripAdvisor, Booking, Yelp, Airbnb Reviews, Google Play Reviews, Apple App Store, TrustedShops, and Trustpilot.

How does MARA assist in responding to customer reviews?

MARA assists in responding to customer reviews by instantly generating unique, human-like responses to reviews, no matter their source, in every language. Users simply copy a review into MARA, and in seconds, they receive an individualized, language-specific response. The response can then be fine-tuned to align with the desired tone and sent directly to the customer.

In what languages can MARA generate responses?

MARA can generate responses in several different languages, ensuring a tailor-made response to a global audience. The site shows the flags of the United States, Germany, Spain, France, Italy, Portugal, China, India, Russia, and Turkey, suggesting MARA could potentially reply in these languages.

How much time can MARA save for businesses?

MARA can save businesses an average of four minutes per response, translating to total savings of around 13.33 hours and 522.92€ monthly.

How does MARA improve a business's overall star rating?

MARA can improve a business's overall star rating by assisting in the timely and meaningful response to every customer review. By expressing that the business values customer feedback and ensures all voices are heard, it can encourage higher ratings from customers.

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What is the process to generate a response using MARA?

The process to generate a response using MARA involves three simple steps: Copy a review into MARA, revise the AI-generated response to ensure it matches the desired tone, and then send the response to the customer.

What does the 'no templates needed' feature mean?

'No templates needed' means that MARA generates unique, individual responses to each review, rather than using pre-written or templated responses. This human-like response generation ensures that every review gets a personalized feedback, enhancing the customer's feeling of being valued.

Is there a trial version available for MARA?

Yes, there is a trial version available for MARA. It allows users to test the AI Review Reply Assistant for the first 20 reviews completely free.

What are the pricing plans for using MARA?

MARA offers a Pay Per Use plan with no monthly fee, where businesses pay 0.40€ per answer. Planned options range from Small (30€/month for 100 responses) to Large (100€/month for 500 responses). Each plan also includes scaled pricing for additional responses beyond the included number.

What is the average time saved per response with MARA?

MARA users have reported an average time saving of four minutes per response compared to creating responses without assistance.

Does MARA integrate with other online reputation management platforms?

Yes, MARA does integrate with other online reputation management platforms. Businesses using platforms like Customer Alliance can use MARA directly within their favored platforms, creating a synchronous environment for responding to customer reviews.

How does MARA impact online reputation?

MARA impacts online reputation by ensuring each customer review receives a personalized response. This not only makes customers feel valued, but it demonstrates to other potential customers that the business cares about individual feedback. This proactive approach to customer review management fosters stronger relationships with customers and ultimately enhances the business's online reputation.

What kind of feedback does MARA work for?

MARA works for all forms of feedback, covering multiple sectors ranging from hospitality with examples like reviews on TripAdvisor or Booking, to feedback from Google My Business, product reviews in e-commerce sites like Amazon, and other feedback sources.

Can MARA translate responses?

Yes, MARA can translate responses. It can speak the language of the user's customers and even translate for users when responding in a foreign language.

Can I incorporate MARA into my pre-existing systems?

Yes, businesses with existing systems for replying to reviews can easily integrate MARA into their working environment through APIs or a Chrome plugin.

How has MARA been reviewed by current users?

MARA has been highly commended by its current users, with representatives from various organizations noting its speed, the quality of its responses, its user-friendly nature, and the time it saves.

What are the benefits of using MARA for my business?

Using MARA offers numerous benefits such as saving time and money, improving the business's overall star rating, increasing online reputation, boosting response rates, and providing a user-friendly software experience with consistently high quality.

Does MARA provide individualized or generic responses?

MARA provides individualized responses to customer reviews. It uses AI to generate unique, human-like replies that are personalized for each review, rather than deploying pre-written or templated responses.

How does MARA boost the response rates of customer reviews?

MARA boosts the response rates of customer reviews by ensuring every review receives a response in a timely manner. With its quick response generation, businesses can easily maintain a 100% response rate, showcasing their dedication to customer feedback.

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