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AskTimmy

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Auramind

February 11, 2025

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AskTimmy

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AI Chatbot to reduce support and boost sales

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Overview

AskTimmy is an AI-powered shopping assistant designed specifically for eCommerce businesses, primarily Shopify. Built by the founders of Logbase, AskTimmy seeks to enhance the online shopping experience, boost conversion rates, and increase average order value.

The tool offers 24/7 customer support, automating a significant amount of customer queries concerning order status, cancellations, and more. It possesses smart automation features that handle order conditions and offers seamless escalation for complex issues to human representatives, leading to increased operational efficiency and customer satisfaction.

AskTimmy also replicates in-store experience online, providing personalized product discovery and handling Frequently Asked Questions (FAQs) based on the store's existing knowledge base.

It guides customers to make more purchases, effectively increasing conversion rates. Using an intelligent search and matching tool, AskTimmy offers a Photo Search feature that allows customers to upload photos of items and find similar products instantly, saving shopping time and effort for your customers.

Furthermore, it makes product recommendations that complement selected items, encouraging additional purchases. The chatbot is powered by ChatGPT, providing advanced natural language processing capabilities to handle customer queries effectively.

It also offers scalable plans based on AI replies and is customizable to match brand colors, add logos, and modify response behavior.

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July 22, 2024

Initial release of AskTimmy.

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Pros and Cons

Pros

Integrates with Shopify

Boosts eCommerce conversion rates

Increases average order value

24/7 customer support automation

Smart order condition automation

Handles query escalations seamlessly

Replicates in-store online experience

Offers personalized product discovery

Intelligent search and matching

Photo search for products

Recommendations for additional purchases

Scalable plans based on usage

Customizable brand aesthetics

Guides more customer purchases

Handles return policies and FAQs

Matches decor with available items

Free plan available

Upload product photo for similar item search

Dedicated account manager

Pre-made plans to choose from

Customizable responses

Budget configurable limits

Installs from Shopify app store

Zoom, chat, email support

Ready to go live in 10 minutes

Customizes to match brand colors

Logo integration in chat

FAQ and knowledge base utilization

Automated order cancellations

Increases operational efficiency

Enhances customer satisfaction

Decreases customer support needs

Handles complex customer queries

Supports large product selection

Connect own ChatGPT API

Quick learning and fine-tuning

Focus on complementary product suggestions

Handles FAQs instantly

Encourages additional purchases

Understands customer preferences for discovery

Content can be added for customer queries

Matches room decor with available items

Improves online shopping experience

View 39 more pros

Cons

Specifically designed for Shopify

No multilingual support mentioned

No multi-platform support

No descalation from human reps

Limited free plan

Requires account manager fine-tuning

No mentioned integration with other eCommerce platforms

Full personalization might require Professional plan

ChatGPT Customization for professional plan only

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Q&A

What is AskTimmy?

AskTimmy is an AI-powered shopping assistant designed to enhance the ecommerce customer's shopping experience. Built by the founders of Logbase, it specializes in providing services to Shopify businesses. It offers 24/7 customer support and helps automate customer queries, boosts operational efficiency, and improves customer satisfaction. AskTimmy also guides customers to purchase more by offering a personalized product discovery experience and a Photo Search feature.

How does AskTimmy work?

AskTimmy works in six simple steps. First, it gets installed from the Shopify App Store. After installation, it starts learning from your product details, FAQ, and Knowledge base. A dedicated account manager is provided to help fine-tune AskTimmy based on your needs. Once it is fine-tuned, it goes live and ready to handle customer queries. It is claimed that AskTimmy is quick to learn and is ready in about 10 minutes.

What are the key features of AskTimmy?

AskTimmy is packed with key features including smart automation for order conditions and seamless escalation of complex issues to human reps. It replicates in-store experiences online, manages FAQs based on the store's knowledge base, and guides customers to a purchase. It also boasts an intelligent search and matching tool, a Photo Search feature that saves time for customers, and a system to make product recommendations that enhance customer purchases.

How does AskTimmy handle customer queries?

AskTimmy handles customer queries through its advanced natural language processing abilities provided by ChatGPT. It automates 80% of queries like order status, cancellations, and more. For complex issues, it escalates to human representatives to ensure a seamless customer experience.

What is the Photo Search feature in AskTimmy?

The Photo Search feature in AskTimmy allows customers to upload photos of desired items and find similar products instantly. This feature saves customers shopping time and effort, making the overall shopping experience more convenient.

Can AskTimmy handle complex customer issues?

Yes, AskTimmy is designed to handle complex customer issues. It possesses smart automation features to handle various order conditions and seamlessly escalates complex issues to human representatives, thus ensuring the issues are resolved and customer satisfaction is maintained.

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Is AskTimmy able to suggest product recommendations?

Yes, AskTimmy is adept at suggesting product recommendations. It uses its intelligent search and matching tool to suggest products that complement items selected by the customer. This encourages additional purchases and increases the average order value.

How does AskTimmy improve the shopping experience for customers?

AskTimmy improves the shopping experience for customers by replicating the in-store experience online. It provides personalized product discovery based on individual customer preferences and handles FAQs using the store's existing knowledge base. Customers are also guided towards making more purchases. Furthermore, with the Photo Search feature, customers can upload images of items and find similar products instantly, saving shopping time and effort.

Is AskTimmy only for Shopify businesses?

While AskTimmy specifically targets Shopify businesses, there is no explicit indication that it can't be used for other ecommerce platforms. However, given its close integration with Shopify, it's likely optimized for this platform.

What is the technology behind AskTimmy's natural language processing?

AskTimmy leverages ChatGPT for its natural language processing ability. The advanced natural language understanding capabilities of ChatGPT enable it to handle customer queries efficiently and provide satisfactory responses.

Is AskTimmy customizable?

Yes, AskTimmy is customizable. It can be customized to match brand colors, add logos, and modify response behavior. This allows businesses to maintain their brand consistency within the chatbot experience.

How does AskTimmy automate customer support?

AskTimmy automates customer support by addressing 80% of customer queries like order status, cancellations, and more through its smart automation features. Complex issues are seamlessly escalated to human reps for resolution, thus improving operational efficiency and customer satisfaction.

Can AskTimmy increase average order value?

Yes, AskTimmy has features that can help increase the average order value. It recommends products that supplement chosen items, thereby encouraging customers to make additional purchases. The suggestions are generated using an intelligent search and matching tool.

How does AskTimmy handle FAQs?

AskTimmy handles FAQs based on the store's existing knowledge base. It intelligently manages frequently asked questions like return policies and shows complementary products, aiding the decision-making process of the customers. By doing so, it helps guide customers towards further purchases and thereby increases average order value.

Who built AskTimmy and why?

AskTimmy was built by the founders of Logbase. Their aim was to create a tool that could enhance the online shopping experience, boost conversion rates, and increase average order value, mainly for Shopify businesses. The tool was designed to significantly automate customer queries including order status and cancellations, which ultimately led to increased operational efficiency and improved customer satisfaction.

How does AskTimmy add to operational efficiency?

AskTimmy adds to operational efficiency by automating a significant amount of customer support. It's designed to handle 80% of queries like order status, cancellations, and more. For complex inquiries, the issues are escalated to human representatives, freeing up the team to handle only issues that need human intervention, and increasing overall efficiency.

Does AskTimmy handle order cancellations?

Yes, AskTimmy automates the process of handling order cancellations. This is part of its smart automation suite that takes care of various order conditions, enhancing operational efficiency and customer satisfaction.

What plans does AskTimmy offer?

AskTimmy offers two pricing plans. The Free Plan provides 250 AI replies for a lifetime with support via Zoom, chat, or email. The Standard Plan, priced at $49/month, offers 2,500 AI replies per month, coverage for unlimited products, budget limits that can be configured, and AI expert assistance along with support via Zoom, chat, or email.

How does AskTimmy deliver 24/7 customer support?

AskTimmy manages to offer 24/7 customer support through its advanced natural language processing capabilities, provided by ChatGPT. It automates 80% of customer queries such as order status, cancellations, and more. For complex issues, it has a system in place for seamless escalation to human representatives. Offering 24/7 customer support ensures customers can get help whenever they need it, irrespective of time zones or business hours.

How does AskTimmy increase conversion rates?

AskTimmy increases conversion rates by replicating the in-store experience online, providing personalized product discovery, and handling FAQs based on the store's existing knowledge base. This combination effectively guides customers towards making more purchases. Coupled with an intelligent search and matching tool, it allows customers to find similar products instantly based on uploaded images, which helps save shopping time and boosts conversions.

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