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ConvoZen
Turn Every Conversation into Actionable Insights with ConvoZen.
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ConvoZen
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Turn Every Conversation into Actionable Insights with ConvoZen.
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Overview
ConvoZen is a powerful conversational AI platform designed to transform customer interactions into measurable business outcomes. By leveraging advanced speech recognition, multilingual transcription, and generative AI, ConvoZen enables businesses to analyze 100% of their calls, chats, and meetings in real-time. It goes beyond transcription, extracting valuable insights on customer sentiment, agent performance, and compliance violations to drive smarter decisions and improved customer experiences.The platform automates key contact center processes such as call audits, agent scoring, and violation tracking, ensuring compliance while significantly reducing manual workload. With AI-powered tools like Audit Copilot, Agent Assist, and AI Coaching, ConvoZen empowers teams to scale operations efficiently, deliver personalized training, and enhance overall performance across sales, support, and service functions.
From sales conversions to compliance assurance, ConvoZen provides organizations with a single source of truth for customer knowledge. Businesses across industries, including finance, healthcare, edtech, and e-commerce, trust ConvoZen to uncover insights, prevent revenue leakage, and boost customer loyalty. By automating the complex tasks of auditing and analytics, it allows teams to focus on what matters most, building meaningful customer relationships.
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Releases
Get notified when a new version of ConvoZen is released
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March 4, 2023
Initial release of ConvoZen.
Top alternatives
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Odun🙏 28 karmaMar 18, 2024@Insight7Insight7 helps us with customer, employee and stakeholder focus group interview analysis. Has a fantastic UX and saves us hours doing manual analysis!
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