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Canny

Canny: Organize feature requests and prioritize your roadmap.

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Customer Pain Point Analyzer

June 17, 2025

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Cannyv1.1

Customer feedback analysis

5,959

4.8(16)2

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Canny: Organize feature requests and prioritize your roadmap.

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180 canny.io

Overview

Socials:

Canny is an AI customer feedback management tool designed to help organizations collect, organize and analyze feature requests. It provides a centralized location for gathering feedback, enabling a deep understanding of customer needs to prioritize your product roadmap effectively.

Canny's features include feedback collection, feedback analysis, request prioritization, roadmap creation, and update sharing. Users can collect feedback from various sources, automatically detect and merge duplicates, and set up a feedback portal for direct user interaction.

The tool also allows users to connect customer data to specific features, create user segments, and gain context from user feedback. Based on the feedback collected, requests can be prioritized using a customized formula that considers impact and effort weights.

Canny also integrates with popular project management tools to help create a concise roadmap for products. Users can share progress updates through a public changelog, linking to feature requests and automatically notifying users who interacted with those requests.

For a more automated approach, Canny offers AI-driven features for feedback discovery, offering smart replies and summarizing lengthy feedback threads for ease of understanding.

Ultimately, Canny transforms feedback into actionable insights to help businesses make informed product decisions and build better products.

Releases

Cannyv1.1

CannyInitial

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Canny v1.1

Jun 17, 2025

Eric Hoppe

wrote:

Canny’s new pricing: lower entry point, fewer limits, more features

https://canny.io/pricing?utm_source=taaft&utm_medium=cpc&utm_campaign=taaft-release

We’ve updated our pricing to make it easier to get started with Canny and scale as you grow.

Pricing is now usage-based. You can still start for free, and only pay when you are collecting feedback from more tracked users (any user who has given feedback).

Lower entry point
- Free plan now includes 25 tracked users and many features that were previously paid
- Paid plans start at $19/month with 100 tracked users and additional features

Fewer limits, more features
We wanted to remove any blockers to your ability to capture feedback, so we've added these to all our plans, including Free:
- Unlimited Autopilot usage - let AI capture and deduplicate feedback for you
- Unlimited feedback integrations - pull in insights from tools like Intercom, Slack, Help Scout, and more
- 5+ manager seats included - invite more teammates to help manage feedback
- Unlimited contributor seats - let your whole team get involved
- Unlimited posts & boards - plan and prioritize feedback however you like

When you upgrade to Pro, you'll unlock even more great features like Autopilot's Comment Summaries and Smart Replies.

Existing customers can stay on your current plan or switch to a new one anytime from your billing page. No action needed unless you want to change.

See our new pricing plans here
https://canny.io/pricing?utm_source=taaft&utm_medium=cpc&utm_campaign=taaft-release

Initial release

January 1, 2024

Eric Hoppe

wrote:

Initial release of Canny.

Eric Hoppe

@erichoppe

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$79/month

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Reviews

4.8

Average from 16 ratings.

★ ★ ★ ★ ★ 14

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Comments(2)

Grimnir

🙏 15 karma

Jan 23, 2025

@ initial release

Rated it

@Canny

Very useful, but for me, who only needs the simplest feedback functions, the on-boarding where they force me to do things I don't need to do is unbearable. I've done it once, but I'll never create an account on it again just for that reason.

11 Reply Share Edit Delete Report

Kaman Hui

🛠️ 1 tool 🙏 3 karma

Jan 27, 2025

@ initial release

Rated it

@Canny

Hi Grimnir, Thanks for leaving us a review! We appreciate you taking the time to share your experience. Glad to hear you see the value in Canny, but noted your concerns about our onboarding process. I've passed this feedback over to our team. Currently if you extend your onboarding period, you will be able to skip all the suggested steps. We hope you give our features a try. If you need any support getting more out of the tool, please don't hesitate to reach out. We'd love to help. Cheers, Kaman from Canny

3 Reply Share Edit Delete Report

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Pros and Cons

Pros

Centralized feedback collection

Automated duplicate detection

Direct user interaction portal

Customer data-feature linking

User segment creation

Feedback-context integration

Customizable prioritization formula

Integrates with project management tools

Public update sharing functionality

Automatic user notifications for updates

Smart replies to feedback

Automated feedback thread summarization

Automated feedback tasks

Feedback analysis for product decisions

Public changelog for engagement

Feedback portal setup

Supportive customer feedback integration

Automated customer interaction capturing

Potential revenue impact indication

User feedback segmentation

Roadmap creation for projects

Customizable impact-effort weighting for prioritization

Public or private roadmaps

Custom post field creation for business

Opportunity revenue consideration

Detailed release notes publication

Automatic voting user notifications

Manual feedback task automation

Feedback capturing and deduplication

Clarifying questions for feedback

User-friendly UI

Feedback insights for churn prevention

Community fostering for feedback discussion

Scalable plans

Best-in-class security and compliance

Private or public feedback control

Easy tool installation

User feedback data import

Brand customization

Works with other workflows

Customer satisfaction through feedback linkage

Quick and efficient feedback gathering

Prioritization signals from sales team

Product marketing time-saving

Customer engagement, retention, and adoption

Product-market fit assistance

Avoid churn and generate revenue

View 42 more pros

Cons

Limited user segmentation options

No sentiment analysis feature

Doesn't integrate with all CRM tools

Lack of native mobile app

Poor data visualization capacities

No multi-language support

Time-consuming to set up

Customization limitations

Doesn't support feature voting

View 4 more cons

Q&A

What is Canny?

Canny is an AI-powered customer feedback management tool aimed at helping organizations collect, organize, and analyze feature requests. It centralizes feedback collection for deeper understanding of customer needs and effective product roadmap prioritization. Key features include feedback analysis and collection, request prioritization, roadmap creation, and progress update sharing.

How does Canny collect customer feedback?

Canny collects customer feedback through various sources. Users can set up a feedback portal for direct user interactions. It's also capable of auto capturing feedback from customer conversations with a feature called Autopilot. Furthermore, Canny can integrate customer support tools to enable capturing of feedback on behalf of users.

Does Canny allow direct user interaction on the feedback portal?

Yes, Canny allows direct user interaction on its feedback portal. Users can share their requests directly from the site, fostering more discussion and engagement around product features and requests.

How does Canny handle duplicate feedback?

Canny uses an automatic detection method to manage duplicate feedback. The system identifies and merges duplicates, consolidating similar ideas into single threads. This way, it quantifies the ideas and prevents the scattering of similar feedback across multiple entries.

Can Canny connect customer data to specific product features?

Yes, Canny can connect customer data to specific product features. This capability provides significant insights into feature preferences and usage patterns, helping establish a strong connection between customer behavior and feature implementation.

How does request prioritization work in Canny?

In Canny, request prioritization is done using a customized formula that considers impact and effort weights. This allows requests to be scored and ranked accordingly, enabling product teams to focus on the features with the highest value and potential for impact.

+ Show 14 more

Can Canny integrate with other project management tools?

Yes, Canny can integrate with popular project management tools. This integration aids in the creation of a concise product roadmap, leading to better planning and execution of feature developments.

How can users share progress updates in Canny?

Canny users can share progress updates through a public changelog. This changelog links to feature requests and automatically notifies users who interacted with those requests, keeping them informed about the progress and completion of requested features.

Does Canny support automated feedback discovery?

Yes, Canny supports automated feedback discovery through its AI-driven features. These intelligent features capture and deduplicate customer feedback from customer conversations, thereby reducing manual feedback tasks.

Can Canny help create a roadmap for my product?

Yes, Canny aids in creating a roadmap for products. It integrates with popular project management tools to formulate a precise roadmap. Users can add top feature requests to the roadmap with a single click, ensuring a clear and updated representation of product development progress.

How does Canny help make informed product decisions?

Canny helps make informed product decisions by transforming collected feedback into actionable insights. Busy feedback threads can be summarized for easy understanding and users can respond to feedback with clarifying questions for deeper insights. The system's AI features also assist in identifying top priority features guided by custom formulas considering factors like impact and effort.

What are Canny's AI-driven features?

Canny's AI-driven features include feedback discovery, smart replies, and summarization of long feedback threads. Feedback discovery is where it captures and deduplicates customer feedback from customer conversations. Smart replies let you respond to feedback with clarifying questions to uncover deeper insights. Summaries condense lengthy feedback threads to understand core use cases optimally.

How are user segments created in Canny?

In Canny, user segments are created to offer a closer look at feedback from specific groups. By creating user segments, product teams can focus on feedback from groups they deem most important. This could be based on user characteristics or behavior, and helps in refining product features and understanding customer needs better.

How is lengthy feedback summarized in Canny?

Canny summarizes lengthy feedback threads with AI-driven summarization. This tool presents a concise recap of extensive feedback threads, enabling users to quickly understand the core uses and needs expressed in the feedback.

How does Canny notify users who interacted with certain feature requests?

In Canny, users who interacted with certain feature requests are notified automatically when progress updates are shared. This notification happens through a public changelog that links to feature requests and informs the contributors about the evolution of their requested features.

How can I set up a public changelog in Canny?

In Canny, you can set up a public changelog to share updates about your product's progress. You can publish detailed release notes linked to your feature requests, and those who interacted with or voted on these features are automatically notified. This feature helps keep your audience engaged and up-to-date with the product's progress.

Does Canny offer smart replies to customer feedback?

Yes, Canny offers smart replies to customer feedback. These AI-driven responses can seek clarifying questions from users to uncover deeper insights into the feedback, promoting a deeper understanding of customer needs and expectations.

How can users gain context from feedback through Canny?

Canny helps users gain context from feedback by allowing them to connect customer data to specific features. Moreover, the system can clarify use cases up front and get more context from users. It promotes more in-depth insight into feedback, contributing significantly to product development decisions.

Does Canny offer a way to transform feedback into actionable insights?

Yes, Canny does offer a way to transform feedback into actionable insights. The feedback collected is collated, organized, analyzed, and segmented if necessary. All this data is utilized to make key decisions about product development, roadmap creation, and essentially transform the constructive feedback from the user community into actionable tasks.

How does Canny help prioritize my product roadmap based on customer feedback?

Canny helps prioritize your product roadmap based on customer feedback by collecting and organizing feedback in a centralized location. This information is then used to prioritize feature requests using a custom formula considering impact and effort. Consequently, decisions about the product roadmap are better informed and focused on what resonates most with the users.

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Cannyv1.1

Overview