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Chime V5
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AI-powered chat service desk for seamless employee support.
Most popular alternative: Iokoo (52 saves)
By unverified author Claim this AI
Chime V5 is an AI-powered tool designed for handling employee issues through chat. This service desk solution employs a combination of AI, FAQs, and chat routing to facilitate smoother resolutions.
The tool is integrated with Microsoft Teams and Office 365, streamlining the process of solving issues via chat and routing them to suitable agents, thereby enhancing help desk performance.
Users can create FAQs, update chat workflows, track activity and generate comprehensive reports. The chat features are engineered to mimic the capabilities of ChatGPT, assisting in answering questions effectively.
Chime V5 also has the functionality to build custom chat clients, and features ticketing integration capabilities. Apart from these features, the tool also provides multi-language service desk options and allows the use of Office 365 credentials for internal help desk authentication.
It can be installed as an end-user application.
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Releases
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June 9, 2023
Initial release of Chime V5.
Pricing
Pricing model
Paid
Paid options from
$1,800/year
Billing frequency
Yearly
Prompts & Results
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Chime V5 was manually vetted by our editorial team and was first featured on June 11th 2024.
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821,155635v1.6 released 12d agoFree + from $12/mo
Reducing manual efforts in first-pass during code-review process helps speed up the "final check" before merging PRs -
28,680392v1.0 released 11mo agoFree + from $35/mo
This team took the time to understand the industry, problem and its users and designed a perfectly engineered solution. Kudos.
Pros and Cons
Pros
Employee chat service
FAQs creation
Chat routing
Workflow management
Activity tracking
Report generation
Microsoft Teams integration
Office 365 integration
ChatGPT mimic
Custom chat clients
Ticketing system integration
Multi-language support
Office 365 internal authentication
End-user application
Dashboard for management
Real-time response
Fast resolution time
User feedback collection
Data from custom forms
FAQ search features
Conversational chat data insights
Customizable web client
Adaptive Cards support
CSS and JavaScript support
Self-service chatbot
Language, entities, keywords extraction
Seamless agent connectivity
Custom JavaScript action
Language translation
Entities extraction
Knowledge base lookup
Deflect issues, connect to agent
Conversation logs storage
Power BI integration
Office 365 auth
Dynamic text resources
FAQ articles module
Custom data structures (CMS)
Custom dashboards
Template messages
View 35 more pros
Cons
Limited to Microsoft ecosystem
Necessitates Office 365 authentication
No independent web interface
ChatGPT implementation imitation
Requires installation for users
Customization may need coders
Steeper learning curve for admins
Limited description of multi-language support
No explicit mobile application
Dependent on Teams ideal workflow
View 5 more cons
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Q&A
What is the main purpose of Chime V5?
Chime V5 is designed primarily as a service desk tool utilizing chat functionality to manage and resolve employee issues. Employing a blend of AI, FAQs, and chat routing, Chime V5 aims to facilitate seamless resolutions.
How does Chime V5 integrate with Microsoft Teams?
Chime V5 deeply integrates with Microsoft Teams, enabling users to deliver support within the Microsoft Teams environment itself. The tool can be installed across all end users from the Microsoft Teams Store.
What AI technologies does Chime V5 use?
Chime V5 utilizes AI technologies for various functionalities such as mimicking the capabilities of ChatGPT-3 in answering queries effectively, enabling keyword, language, entities extraction powered by Azure AI, and providing AI-assisted self-service to users to deflect chats.
What is chat routing in the context of Chime V5?
In the context of Chime V5, chat routing refers to directing incoming chats to the appropriate agents or departments to ensure issues are effectively addressed. This process is supported by AI technologies for better efficiency.
How can Chime V5 improve help desk performance?
Chime V5 enhances help desk performance by streamlining issue resolution process via chat, facilitating real-time communication between employees and the support crew. AI-assisted services such as FAQ and in-chat self-service tools enable quicker responses, reducing reliance on human agents and speeding up issue resolution.
How can I create FAQs in Chime V5?
Chime V5 provides a feature for creating and integrating FAQ documents. These FAQs can assist in service desk operations, acting as a first line of support before routing the chat to live agents, thus helping in reducing response times.
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