Overview

Feedback Navigator is an Artificial Intelligence tool used for analyzing user feedback. The tool caters to a variety of users such as business owners, property managers, product teams and consultants.

It helps extract valuable insights from user feedback, aiding in understanding customer sentiment and identifying common requests. Feedback Navigator supports various data sources, allowing users to import customer feedback from platforms like Trustpilot, Booking.com, and Yelp.

Users also have the option to upload a CSV file or use the tool's API. The feedback can be customized into specific categories, and sentiment analysis is performed to extract accurate sentiment from the is feedback.

Request detection provides a quick overview of the most common request from customers, enabling timely action. Users can also design custom workflows using webhooks, which can be set trigger when a new review is analyzed.

Further, Feedback Navigator allows data exportation using CSV, enabling users to perform customized analysis or visualization externally. There's a free trial to get started, with options for different subscription plans based on usage.

The tool can be used for various use cases like analyzing customer feedback for property management, gyms, product teams, hotels, consultants, restaurants and others.

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Feedback NavigatorInitial

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Initial release

April 27, 2024

Initial release of Feedback Navigator.

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$25/month

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Customer feedback analysis Feedback Navigator

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Very useful, but for me, who only needs the simplest feedback functions, the on-boarding where they force me to do things I don't need to do is unbearable. I've done it once, but I'll never create an account on it again just for that reason.

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Pros and Cons

Pros

Multiple data sources

Supports multiple platforms

CSV upload available

API Integration

Custom category definition

Sentiment analysis

Request detection

Custom workflows with webhooks

CSV data exportation

Subscription based usage

Free trial availability

One-time credit options

Automated scraping

Assists various businesses

Quick customer insight extraction

View 10 more pros

Cons

Limited data sources

No real-time analysis

No multilingual support

Unclear pricing scheme

No integration with CRM

No mobile app

Limited category customization

No user manual/guide

No dedicated support

No free version available

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Q&A

What is the primary function of Feedback Navigator?

The primary function of Feedback Navigator is to analyze user feedback. It employs Artificial Intelligence to extract valuable insights from user feedback, aiding in understanding customer sentiment and identifying common user requests.

How does Feedback Navigator analyze user feedback?

Feedback Navigator analyzes user feedback through the use of several key features, including sentiment analysis and request detection. It uses large language models to extract accurate sentiment from the overall feedback as well as each detected category. The request detection provides a quick overview of the most common requests from customers.

Who are the primary users of Feedback Navigator?

The primary users of Feedback Navigator are business owners, property managers, product teams, and consultants. It also caters to a variety of other users like gym owners, hotel managers, and restaurant owners.

From which platforms can I import feedback into Feedback Navigator?

You can import feedback into Feedback Navigator from platforms like Trustpilot, Booking.com, and Yelp. Additionally, it also allows feedback data importation through CSV file uploads or directly through the tool's API.

Does Feedback Navigator support CSV file uploads?

Yes, Feedback Navigator supports uploads of customer feedback via CSV files.

Can I use the Feedback Navigator API?

Yes, users are allowed to use the Feedback Navigator API.

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What is the sentiment analysis feature in Feedback Navigator?

Sentiment Analysis in Feedback Navigator refers to the tool's ability to study user feedback and extract the overall emotional tone or customer sentiment from the feedback. It employs large language models to extract accurate sentiment from the overall feedback as well as from each detected category.

What is meant by 'request detection' in Feedback Navigator?

Request Detection in Feedback Navigator refers to an in-built feature that provides a quick overview of the most common requests coming from customers.

What customization options does Feedback Navigator offer for workflows?

Feedback Navigator offers users the ability to design custom workflows. These can be triggered using webhooks when a new review is analyzed.

How do webhooks work in Feedback Navigator?

In Feedback Navigator, webhooks serve to trigger custom workflows upon the analysis of a new review. They are essentially automatic notifications sent by the platform when specific events occur, allowing for a range of automated actions.

Can I export the analyzed data from Feedback Navigator?

Yes, Feedback Navigator allows for data exportation. Users can export their data with one click to conduct custom analysis or visualisation outside of Feedback Navigator. The export format supported is CSV.

Can Feedback Navigator be used by consultants?

Yes, consultants are amongst the primary users of Feedback Navigator. They utilize the tool to provide their clients with actionable insights into their customers' experiences, thus enabling informed decision-making.

How can restaurant owners use Feedback Navigator?

Restaurant owners can use Feedback Navigator to quickly evaluate restaurant reviews across all their locations. They can automate scraping feedback from platforms like Yelp or Google Reviews, and set up instant alerts on new reviews using webhooks, enabling prompt response to feedback.

Does Feedback Navigator offer a free trial?

Yes, Feedback Navigator offers a free trial. It includes 100 credits for getting started without requiring a credit card.

What are the subscription plans available in Feedback Navigator?

Feedback Navigator offers several subscription plans. These include the S Plan with 1,000 credits per month for $15, the M Plan with 2,500 credits per month for $25, the L Plan with 5,000 credits per month for $50, along with other credit packs at varying price points.

Does Feedback Navigator use AI for sentiment analysis?

Yes, Feedback Navigator uses Artificial Intelligence for sentiment analysis. It employs large language models to accurately interpret the sentiment from the feedback received.

What are the use cases for Feedback Navigator in gyms?

For gyms, Feedback Navigator can be used to assess reviews swiftly across all locations. Gym owners can automate the scraping of platforms like Google Reviews or Yelp, set up webhooks for instant notifications on new reviews, and take prompt action to enhance customer satisfaction.

How does the tool aid product teams?

Feedback Navigator aids product teams by centralizing all customer feedback and automating the process of categorizing and analyzing it. This allows for an efficient collection of valuable insights from multiple sources, supporting informed decision-making and ongoing product enhancements.

Can Feedback Navigator automate scraping from platforms like Google Reviews?

Yes, Feedback Navigator is capable of automating scraping of feedback from platforms like Google Reviews. This can be used by different users such as gym owners, hotel managers, and restaurant owners to evaluate and respond to customer feedback promptly.

How does Feedback Navigator help analyze reviews for property managers?

Feedback Navigator helps property managers analyze guest reviews for their properties swiftly. It allows automated scraping from platforms like Airbnb or Booking.com and even setup of automations via webhooks for instant alerts when new reviews are analyzed. This ensures that they can consistently maintain and improve their property offerings based on the feedback received.

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