Overview

Kaizan is a Client Intelligence Platform for Client Success teams to retain and grow revenue. It uses advanced language models and conversation intelligence to extract key tasks and actions from conversations to enable client success.

It populates client work streams with summaries of all conversations, the next steps, and risks and opportunities that assist the team with client retention and growth.

Kaizan also provides insights on topics being talked about, sentiment, and an unbiased view of what is happening across the client portfolio. Additionally, it offers resources such as a guide to consultative sales and an exploration of client intelligence as a key business tool.

All of this allows Client Success teams to better understand their clients and manage, retain, and grow them.

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Initial release

July 27, 2021

Initial release of Kaizan.

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🇬🇧United Kingdom

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$1,278/month

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Monthly

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Pros and Cons

Pros

Advanced language models

Conversation intelligence

Task extraction from conversations

Populates client work streams

Provides next steps

Identifies risks and opportunities

Offers sentiment analysis

Provides unbiased portfolio view

Retains and grows revenue

Guide to consultative sales

Client intelligence exploration

Automates tasks

Client-centric approach

Tracks client health

Supports efficiency in service

Client support tools

Focus on client, manages admin

Creates best experience for clients

Offers trends for client success

Expert series on digital relationship management

Provides insights on task topics

View 16 more pros

Cons

No mobile application

Lacks integration with CRM

Data privacy concerns

Might overlook subtle contexts

Lacks real-time updates

No offline functionality

Limited language support

View 2 more cons

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Q&A

What is the main function of Kaizan?

Kaizan's main function is to serve as a Client Intelligence Platform for Client Success teams, enabling them to retain and grow revenue. It utilizes advanced language models and conversation intelligence to extract key tasks and actions from conversations, which aids client success.

How does Kaizan use AI to streamline tasks?

Kaizan leverages advanced language models and conversation intelligence to streamline tasks. It extracts key tasks and actions from conversations, populating the work streams with summaries of all discussions, subsequently planning the next steps, and identifying risks and opportunities. This automated approach improves efficiency and effectiveness in managing client interactions.

What are some core features of the Kaizan platform?

Some core features of the Kaizan platform include advanced language models and conversation intelligence, which are designed to extract tasks and actions from communications. Kaizan also offers an automated client work stream creation, inclusive of all conversation summaries, planned next steps, and identified risks and opportunities. Further, Kaizan provides insights on the topics of discourse, sentiment, and offers an impartial perspective of occurrences across the client portfolio.

Can Kaizan help in increasing client success and revenue?

Yes, Kaizan is designed to increase client success and revenue. Kaizan's Client Intelligence platform is meant to drive client retention and revenue growth. It uses conversation intelligence to highlight what will increase client success, and it provides insights, tasks extraction, and automates duties that can positively affect the bottom line.

How does Kaizan handle and analyze conversations?

Kaizan handles and analyzes conversations using advanced language model and conversation intelligence. This approach allows Kaizan to extract the key tasks and actions from conversations. It then populates the client work stream with summaries of these conversations for easy access and reference in future client dealings.

How can Kaizan assist in risk and opportunity identification?

Kaizan assists in risk and opportunity identification by populating client work streams with summaries of all discussions, planned next steps, as well as risks and opportunities identified. Through the analysis of these conversations, Kaizan can underscore potential risks and highlight promising opportunities that could further assist the team in their goal of client retention and growth.

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Is Kaizan capable of sentiment analysis?

Yes, Kaizan is capable of performing sentiment analysis. It provides insights on sentiments, among other things, providing an unbiased perspective of what is taking place across the client portfolio.

What insights can Kaizan provide on topics being discussed across the client portfolio?

Kaizan can provide insights on the topics being talked about across the client portfolio. By harnessing advanced language models and conversation intelligence, Kaizan processes and understands the content of conversations, thus providing insights about said discussions.

What additional resources does Kaizan offer for consultative sales and client intelligence?

Besides its central offerings, Kaizan offers resources such as a guide to consultative sales and an exploration of client intelligence as a key business tool. These resources offer added benefits to its users, enabling them to understand complex sales scenarios and utilize client intelligence for better business outcomes.

Whom is Kaizan mainly made for?

Kaizan is mainly designed for Client Success teams. It is particularly useful in managing, retaining, and growing high-value, B2B clients.

Does Kaizan require any admin management from the user end?

No, Kaizan does not require any admin management from the user end. It is designed to handle the admin tasks related to client conversations, thereby allowing the client success team to focus on the clients while Kaizan manages the admin work.

How do Kaizan's advanced language models improve client experience?

Kaizan's advanced language models, combined with conversation intelligence, improve client experience by extracting the key tasks and actions from conversations. Summaries of these key points are captured in the client work stream, helping to facilitate efficient and cleary communication and better client outcomes.

How does Kaizan support client retention and growth?

Kaizan supports client retention and growth by identifying key tasks and actions from conversations and highlighting the risks and opportunities that assist the team. Furthermore, its insights regarding topics of conversation and sentiment analysis provide an unbiased perspective on the client portfolio, aiding in strategic decision making for client retention and growth.

Can Kaizan provide summaries of all conversations and plan the next steps?

Yes, Kaizan provides summaries of all conversations and aids in the planning the next steps. Through its use of advanced language models and conversation intelligence, it organizes key details from conversations into accessible summaries and identifies tasks, risks, and opportunities to help determine future actions.

Does Kaizan offer an unbiased view of what’s happening across my client portfolio?

Yes, Kaizan offers an unbiased view of what's happening across one's client portfolio. It leverages advanced language models and conversation intelligence to provide unbiased insights into topics being discussed and sentiment trends.

Are there any trends or insights provided by Kaizan to watch for in client success in future?

Yes, Kaizan does provide users with insights on key trends to watch for in regards to client success. Such insights could help in preparing for digital relationship management, thereby enabling users to keep up with developments in the dynamic field of client success.

How does Kaizan help in improving efficiency of client service team?

Kaizan helps in improving the efficiency of the client service team by automating task extraction and identifying key actions based on conversations. It provides the client success team with an edge in efficiency and service by organizing the information in easy-to-manage client work streams.

Does Kaizan offer any guidance for consultative sales?

Yes, Kaizan offers guidance for consultative sales. It provides a guide to consultative sales detailing the most important aspects to consider especially for complex sales scenarios with high-value, B2B clients seeking ongoing services.

How does Kaizan's technology help in supporting service mission?

Kaizan's technology helps in supporting service mission by providing a platform for effective client retention and growth. Through automation of tasks and extraction of information from conversations, Kaizan's technology assists in delivering best in class service to partners.

What is the role of Client Intelligence in the Kaizan platform?

Client Intelligence plays a key role in the Kaizan platform. It enables client success teams to better comprehend their clients, contributing to the management, retention, and growth of clients. This helps affirm client intelligence as a key business tool, making it a fundamental pillar within Kaizan.

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