AI-powered review magic for business growth.

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October 3, 2024

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RatingE

Review management

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AI-powered review magic for business growth.

Overview

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Overview

RatingE is an Artificial Intelligence powered review management platform that simplifies the process of handling customer feedback to enhance a business's online reputation.

The platform automates review requests, management, and responses across various channels, making it suitable for businesses of all sizes. It is designed to send review request emails or texts, use QR codes to guide customers to a review landing page and allow customers to provide feedback with a single click from an automated email.

The system guides customers to post reviews on platforms like Google, TripAdvisor, Yelp, and more. A feature known as the 'Feedback Filter' ensures only positive reviews are highlighted.

It also has a mechanism to direct unsatisfied customers to provide private feedback, maintaining the public rating while addressing customer concerns.

Furthermore, the platform includes seamless integration for displaying customer reviews in text or video forms on various devices without needing any technical knowledge.

Also noteworthy is the inclusion of QR code management for enhancing customer interaction and engagement, coupled with automated review collection after a customer scans a provided QR code.

RatingE simplifies the process of gathering, storing, and sharing customer feedback, providing users with 24/7 support and an effortless review management experience.

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Initial release

August 8, 2024

Initial release of RatingE.

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Pricing model

Freemium

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$49/month

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Monthly

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Users are eligible for a full refund within 14 days of their first paid subscription purchase if unsatisfied.

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Review management RatingE

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This has to be one of the best tools I started to use this year. Managed to fully automate the whole review requests on Google, Yelp, and TripAdvisor for my business and by using the AI feature to respond to all reviews we’ve saved hours of work every week!

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Pros and Cons

Pros

Automates review requests

Handles responses across channels

Guides customers to review site

Quick feedback via single click

'Feedback Filter' highlights positives

Unsatisfied customers provide private feedback

Seamless integration for review display

QR code management included

Collects reviews after QR scan

24/7 support available

Email and text review invitations

Directs to review landing through QR

Whatsapp request feature

Video testimonials support

Negative feedback handled privately

Text, video reviews easily displayed

Free plan available

Supports multiple languages, currencies

Automatic review collection post QR scan

Dashboard to manage all reviews

Google Business Profile Optimisation

Display QR codes feature

Website widgets for reviews

SMS review requests

Social network sharing capabilities

Customizable review collection forms

Connects with Google, TripAdvisor, Yelp

Easy HTML copy-paste for reviews

One-time setup for Automation

Complete process automation

Compliant with confidentiality standards

View 26 more pros

Cons

Over-emphasizes positive reviews

Lacks transparency

QR code dependent

Requires email for all interactions

No clearly expressed data security

No multi-language support

No open API

Limited review platforms integration

No mobile app available

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Q&A

What is RatingE and how does it work?

RatingE is an AI-powered review management platform designed to enhance a business's online reputation by simplifying the process of handling customer feedback. It is capable of automatically sending out review requests through emails or texts and uses QR codes to lead customers to a review landing page. Customers are then able to provide feedback with just a single click from an automated email. Additionally, it can guide customers on where to post these reviews amongst popular platforms such as Google, TripAdvisor, Yelp, etc. It features a 'Feedback Filter' that ensures only positive reviews are made public. Furthermore, a mechanism is established to lead unsatisfied customers in providing private feedback, thereby addressing their concerns separately without affecting the public rating of the business.

What is the unique selling point of RatingE?

RatingE's unique selling point is its 'Feedback Filter'. This feature primarily ensures only positive reviews are spotlighted. Another unique aspect is its ability to direct unsatisfied customers to provide private feedback rather than tarnishing the public reputation of the business. Additionally, the platform includes comprehensive functionalities for review management, email notifications, customer engagement, QR code interactions, and reputation management without the necessity of any technical knowledge. If that doesn't suffice, it offers 24/7 support to its users.

How can I integrate RatingE into my current business operations?

To integrate RatingE into your existing business operations, all you have to do is create your account and set your preferences. The AI-powered RatingE system will handle the rest. It automates the review requests, manages the feedback and collects the reviews. You can include your logos, colors, and text icons on the review collection forms to maintain your brand's aesthetic and identity. RatingE also offers features for integration of customer reviews in text or video format into your own website, all done without the need for any technical knowledge.

What kind of businesses can benefit from using RatingE?

RatingE is suitable for businesses of all sizes. Any business that values customer feedback, requires simplified management of reviews, and aims to enhance its online reputation can benefit from the platform. RatingE can be particularly beneficial for businesses looking to actively engage customers through QR codes and those wanting to display reviews on various platforms and devices without requiring technical knowledge.

How does RatingE automate the review request process?

RatingE automates the review request process by sending emails or texts to customers after a purchase or service. It also utilizes QR codes to guide customers to review landing pages. Once on this page, customers can provide feedback with a single click from an automated email. The system also guides customers in posting their reviews on various platforms including Google, TripAdvisor, Yelp, and others.

How are negative reviews handled on RatingE?

Negative reviews on RatingE are handled privately. If a customer is not satisfied, they are directed to a private feedback mechanism. Here, their concerns can be addressed directly, without affecting the public rating of the business. This allows businesses to learn from customer opinions while handling any grievances out of the public eye.

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How does RatingE help enhance my online reputation?

RatingE enhances your online reputation by assisting in the management of customer feedback and reviews. The AI-powered platform ensures that only positive reviews are shown publicly via the 'Feedback Filter'. In case of negative feedback, the customer is prompted to provide private feedback, preventing potential damage to your public reputation. The platform also automates the process of requesting, managing, and responding to reviews across multiple channels, which ensures consistency and timeliness in your interaction with customers, further enhancing your online reputation.

Can RatingE collect reviews from any platform?

Yes, RatingE can collect reviews from popular online review platforms such as Google, TripAdvisor, Yelp, and more. The exact range of platforms may not be specified but it is likely that most major review platforms are included.

How does RatingE’s Feedback Filter function work?

RatingE's Feedback Filter is a feature designed to handle the visibility of customer reviews. It essentially ensures that only the positive reviews are highlighted and made public. When a negative review is submitted, the Feedback Filter guides the unsatisfied customers to a separate channel where they can provide private feedback. This way, the feature helps in maintaining a positive public rating while still valuing and addressing every piece of customer feedback.

How can I use QR codes with RatingE for a better customer engagement?

RatingE's review management system includes functionality for QR code interactions to enhance customer engagement. Businesses can use QR codes to guide customers to a review landing page. Once a customer has scanned the QR code, they are directed to a check-in page where they can enter their email for a coupon. This not only incentivizes them to provide feedback but also increases customer engagement and opens avenues for sales-boosting opportunities.

Can I customize the review request texts and emails on RatingE?

Yes, RatingE allows customization of the review collection forms, which includes the emails or texts used for review requests. Users can modify the look, colors, logos, and text to align with their brand aesthetics and messaging.

Does RatingE offer a mobile-friendly experience?

Yes, RatingE offers a mobile-friendly experience. It allows reviews to be displayed on various devices, including desktops, tablets, or mobiles. The reviews automatically resize to fit the screen of the device, providing a seamless experience for mobile users.

How much technical knowledge do I need to display customer reviews on my website using RatingE?

One of the key features of RatingE is its simplicity. No technical knowledge is required to display customer reviews on your website. RatingE provides an HTML code that you can simply copy and paste onto your website for seamless display of positive text or video reviews.

Which review platforms does RatingE support?

RatingE supports collecting reviews from a variety of popular online review platforms, including Google, TripAdvisor, and Yelp. Although the website doesn't specify every platform, based on the information it provides, it can be inferred that most major review platforms are supported.

What is the process of setting up RatingE for my business?

To set up RatingE for your business, first, you need to create an account. After setting up your account, you can define your preferences. RatingE takes care of the rest from automating review requests, managing feedback, to displaying reviews. If any support is required during the setup process, RatingE has a support team ready to assist.

How does the automated review collection work after a customer scans the provided QR code on RatingE?

After a customer scans a QR code provided by RatingE, they are directed to a check-in page where they can enter their email. Once they enter their email, the RatingE system then automatically collects reviews from them, making the process seamless and effortless for both the customer and business operator.

How does the mechanism for handling unsatisfied customers on RatingE function?

The mechanism for handling unsatisfied customers on RatingE works by directing such customers to provide private feedback. Rather than having negative reviews visible to the public, this feedback is kept separate and allows businesses the opportunity to address the customers' concerns directly without affecting the public rating.

What support is available if I encounter problems while using RatingE?

RatingE offers 24/7 support to users. Along with this, they also provide membership to the Airvenue Community where users can get access to online tutorials, guides, and get the opportunity to interact with the support team.

How secure is my data with RatingE?

While RatingE doesn't provide specific details on data security measures, it does state that it uses top-tier online tools and follows international standards of confidentiality to ensure your personal data is always protected.

Is there a free trial or plan offered by RatingE?

Yes, RatingE does offer a free plan. You can sign up for free and even enjoy free consultation on the setup. There is, however, no information available about a free trial.

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