AI-powered sales concierge for Shopify stores

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June 22, 2023

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RepAI

Shopify concierge

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AI-powered sales concierge for Shopify stores

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Overview

Rep AI is an AI-powered chatbot designed to enhance the shopping experience for customers in an eCommerce store. It was specifically built for Shopify and uses two AIs to provide shoppers with a personalised guided shopping experience.

The Rescue Algorithm predicts when a shopper is about to leave the site, with an accuracy rate of 92%, and engages them in a conversation to bring them back.

ChatGPT powers the conversational shopping assistant to handle all conversations, including product questions, checkout and recommendations. Rep AI understands natural language and idioms, thus making it ideal for big catalogue stores with complex queries.

It can recommend complementary products for upsells and can handle multiple languages. Rep AI integrates with popular Shopify apps seamlessly, and requires no changes to the support stack.

Merchants have reported increased Conversion Rates of up to 13%, Average Order Value increment of 20%, and an average sales increase of 9%. Rep AI provides customers with a tailored shopping experience, making it a game-changer for eCommerce sales.

Brands such as Underoutfit have seen an exponential increase in their conversion rate. Rep AI offers a 30-day free trial and a 60-day money-back guarantee if the user does not get 10x ROI on their investment.

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Initial release

August 19, 2022

Initial release of RepAI.

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Shopify concierge RepAI

Shopify concierge

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Pros and Cons

Pros

Specifically built for Shopify

Rescue Algorithm prevents site exits

ChatGPT powers conversations

Handles complex queries

Recommend complementary products

Supports multiple languages

Integrates with Shopify apps

Requires no support stack changes

Increased conversion rates

Increased average order value

Increased sales

30-day free trial

60-day money-back guarantee

Tailored shopping experience

Predicts shopper exit with 92% accuracy

Multi-language support

Handles product-related questions

Understands idioms and slang

Integrates with various platforms

Works well on mobile devices

Can handle support tickets

Shows product reviews in chat

Brings back exiting customers

Customizable chat experience

Continuously updating knowledge

Recommended by top merchants

View 21 more pros

Cons

Only built for Shopify

Only supports popular Shopify apps

Might incorrectly predict exits

Conversational limitations with slang and idioms

Potential integration difficulties with unique apps

Large catalogues may slow performance

Multi-language support may not be comprehensive

Customer engagement relies on Rescue Algorithm accuracy

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Q&A

What is Rep AI?

Rep AI is an AI-powered chatbot designed to enhance the shopping experience for customers in an eCommerce store. It was specifically built for Shopify and uses two AIs: the Rescue Algorithm and ChatGPT, to provide shoppers with a personalised guided shopping experience.

What are the key features of Rep AI?

Key features of Rep AI include predictive analytics capabilities to engage shoppers right before they leave the site, the ability to handle complex queries and recommend complementary products for upsells, multi-language support, seamless integration with popular Shopify apps without requiring changes to the support stack, and providing customers a personalized shopping experience.

How does Rep AI's Rescue Algorithm work?

The Rescue Algorithm used by Rep AI can predict when a shopper is about to leave the website, with an accuracy rate of 92%. It uses this prediction to engage the shopper in a conversation, effectively preventing them from leaving the site.

What is ChatGPT and how does Rep AI use it?

ChatGPT is an AI model for natural language processing tasks, developed by OpenAI. Rep AI employs ChatGPT to power its conversational shopping assistant, enabling it to handle all types of conversation with customers, including enquiries about products, checkout process, and product recommendations.

How does Rep AI handle complex queries?

Rep AI handles complex queries by understanding natural language and idioms, making it significantly useful for big catalogue stores with complex product queries. It uses ChatGPT to interpret and respond to these queries in a conversational manner.

Can Rep AI handle multiple languages?

Yes, Rep AI can handle multiple languages. This makes it efficient and versatile for eCommerce stores that cater to a diverse group of customers who speak different languages.

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How can Rep AI enhance upselling activities in my store?

Rep AI enhances upselling activities by making personalized product recommendations to shoppers. It leverages its AI capabilities to suggest complementary products that can increase the Average Order Value in your Shopify store.

How does Rep AI integrate with Shopify apps?

Rep AI integrates with favorite Shopify apps by bringing its AI capabilities to these tools. Whether it’s email, SMS, live chat, or customer support platforms, Rep AI can seamlessly integrate with any app in your eCommerce tech stack.

What improvements can I expect from using Rep AI?

With Rep AI you can expect increased Conversion Rates of up to 13%, Average Order Value increment of 20%, and an average sales increase of 9%. Also, brands that have used Rep AI reported an enhanced shopping experience for their customers.

Does Rep AI offer a free trial?

Yes, Rep AI offers a 30-day free trial. This allows potential users to try out the service and evaluate its effectiveness in increasing conversion rates and enhancing the shopping experience.

What is Rep AI's money-back guarantee policy?

Rep AI's money-back guarantee policy offers a 60-day money-back guarantee if the user does not get 10x ROI on their investment. This means you get a full refund if Rep AI doesn't provide the promised return on investment within 60 days.

How does Rep AI provide a tailored shopping experience?

Rep AI provides a tailored shopping experience by using AI to engage customers in personalized conversations. It understands natural language and idioms, uses this expertise to assist shoppers find exactly what they’re looking for, and makes personalized product recommendation.

Can the Rep AI chatbot take care of the entire shopping experience?

Yes, the Rep AI chatbot can handle the entire shopping experience right in the chat. It can answer all product-related questions, show product reviews, make the checkout process smooth and even recommend upsell items.

How efficient is the Rep AI's Rescue Algorithm at predicting if a shopper is going to leave the site?

Rep AI's Rescue Algorithm is very effective at predicting if a shopper is going to leave the site with an accuracy rate of 92%. This is crucial in engaging the shopper in time to prevent site abandonment.

Does Rep AI require any changes to my existing support stack?

No, Rep AI does not require any changes to your existing support stack. It is designed to integrate seamlessly with any app in your support tech stack.

Can Rep AI show product reviews in the chat?

Yes, Rep AI can show product reviews right in the chat. This provides shoppers with valuable information that can influence their purchasing decisions.

How has Rep AI helped brands like Underoutfit?

Rep AI helped Underoutfit increase their conversion rate exponentially, by up to 315%. Rep AI was responsible for answering any product-related questions and recommending products that are best suited for the customer.

What is the process to integrate a unique app with Rep AI?

For unique app integration with Rep AI, merchants need to provide information about the app. The Rep AI team works on the request and facilitates the integration.

Can Rep AI answer product-related questions and recommend the best-suited products?

Yes, Rep AI can answer product-related questions and recommend the best-suited products for customers. By understanding natural language and idioms, it efficiently interacts with customers in a conversational way.

Can Rep AI help in increasing the Average Order Value?

Yes, Rep AI can help increase the Average Order Value (AOV) by recommending complementary products for upsells during a customer's shop visit, leading to an increment of 20% in AOV on average.

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