Stop voice-based fraud at first breath.

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Rulebase

Fraud prevention

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Overview

Rulebase is an AI-powered solution aimed at providing top-tier defense for businesses against internal and external fraud threats experienced at contact centers.

The tool is specially designed to mitigate voice-based fraud threats from the moment they occur. Some of the common threats countered by Rulebase include impersonation of agents and customers, social engineering, unauthorized access, payment fraud, and employee collusion.

In addition to real-time threat detection and blocking, this tool offers proactive strategies for mitigating risk. These include tracking unauthorized access and high-risk behaviors, delivery of real-time alerts, and identifying attack patterns.Rulebase has useful features such as Employee Risk Scoring, AI Fraud Investigator, and Deepfake and AI Voice Detection.

This offers businesses a centralized view of potential threats, allows them to spot trends, target areas, and respond immediately to any emerging threats.

Additionally, the system integrates with CRM tools, giving businesses a chance to automate account access monitoring.This tool was created by experts with extensive experience in building defense systems, bringing a solid, reliable solution for contact centers and Business Process Outsourcing (BPO) companies.

The team at Rulebase ensures secure and ethical use of their tool, encrypting all data with AES-256 encryption, and adhering to strict security, availability, and confidentiality controls.

In doing so, they make security a priority, and ensure that customer data is well-protected in GDPR-compliant data centers based in Europe.

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May 10, 2024

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Pros and Cons

Pros

Real-time threat detection

Inbuilt risk mitigation strategies

Tracks unauthorized access

Identifies high-risk behaviors

Real-time alert delivery system

Identifies attack patterns

Employee Risk Scoring

Centralized view of threats

CRM tool integration

Automated account access monitoring

AES-256 data encryption

Built by defense experts

GDPR-compliant data centers

Combat voice-based fraud

Prevention of agent impersonation

Detection of social engineering

Unauthorized access prevention

Payment fraud detection

Employee collusion control

Mitigates threats immediately

Real-time IVR-integrated solutions

Attacks tracking feature

Internal threats prevention

External threats prevention

Instant actions for risk mitigation

Detects voice clones & impersonations

Tracks employee work history

Detection of fraud gangs

Anomalies flagging system

SOC II Compliance

ISO 27001 Certification

Confidentiality controls

Data theft prevention

Availability controls

Employee connections risk flagging

Prevents account takeovers

Auto-assign training feature

Fraud reports generation

Instant alerts for anomalies

Detects agents and customers impersonation

Encrypts all system data

Focus on strict security

View 37 more pros

Cons

No multi-language support

Lacks API for customization

Limited to voice-based fraud

No text-based fraud detection

No mobile application

Data stored only in Europe

No specified data backup

Lacks pricing transparency

No real-time customer support

Limited CRM integration scope

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Q&A

What is Rulebase?

Rulebase is an AI-powered solution that provides top-tier defense for businesses against both internal and external fraud threats, particularly those experienced at contact centers.

How does Rulebase mitigate voice-based fraud?

Rulebase mitigates voice-based fraud by detecting and blocking such threats from the moment they occur. This includes prevention of fraud approaching from various angles such as agent and customer impersonation, social engineering, unauthorized access, payment fraud, and employee collusion.

What threats can Rulebase detect and block?

Rulebase can detect and block a wide range of threats, including but not limited to impersonation of agents and customers, social engineering, unauthorized access, payment fraud, and employee collusion.

What features does Rulebase have for managing risk?

Rulebase features comprehensive functions for managing risk. These include Employee Risk Scoring which quantifies employee risk levels, an AI Fraud Investigator that can delve into suspicious activities and Deepfake and AI Voice Detection for identifying artificially synthesized voices.

How does Rulebase's Employee Risk Scoring work?

Employee Risk Scoring is the mechanism where Rulebase analyzes individual employee behavior patterns, tracks unauthorized access, and identifies high-risk behaviors. Its purpose is to provide a quantified representation of the risk level associated with each employee to help in instant risk mitigation initiatives.

What is the functionality of Rulebase's AI Fraud Investigator?

The functionality of Rulebase's AI Fraud Investigator is to provide automated, AI-assisted investigations into suspicious activities. This allows companies to dive deep into potential threats, spot trends, target high-risk areas, and respond immediately to emerging threats.

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How effective is Rulebase's Deepfake and AI Voice Detection?

Rulebase's Deepfake and AI Voice Detection employ advanced algorithms for spotting artificially generated voice patterns. This feature allows Rulebase to detect and block voice cloning and voice impersonations, improving defense against voice-based fraud.

How does Rulebase integrate with CRM tools?

Rulebase integrates seamlessly with CRM tools, enabling businesses to automate their account access monitoring. Through this integration, Rulebase can analyze access patterns and flag anomalies in real-time, alerting teams to potential risks.

Was Rulebase created by experienced defense system builders?

Yes, Rulebase was created by a team with extensive experience in building defense systems, further reinforced with a background from organizations like Goldman Sachs and Microsoft. This showcases the deep knowledge and expertise behind Rulebase's solution.

How does Rulebase secure and encrypt data?

Rulebase secures and encrypts all data with AES-256 encryption. This ensures a secure and ethical use of their tool with strict adherence to security, availability, and confidentiality controls. It further safeguards against unauthorized access and breaches.

Is Rulebase GDPR-compliant?

Yes, Rulebase is fully GDPR compliant. The data stored by Rulebase is protected in GDPR-compliant data centers based in Europe.

How does Rulebase combat social engineering?

Rulebase combats social engineering by providing real-time detection and blocking. Through this method, Rulebase can intercept, assess, and stop attempted social engineering scams before they can do substantial damage.

Does Rulebase have a solution for detecting payment fraud?

Yes, Rulebase provides robust solutions for detecting payment fraud. It can spot fraudulent payment activities such as payment diversion and counterfeit credit card entries, helping secure business transactions.

How does Rulebase assist in identifying high-risk behaviors and unauthorized access?

Rulebase assists in identifying high-risk behaviors and unauthorized access by enabling businesses to track such behaviors in a centralized dashboard. It offers real-time alerts on high-risk areas, allowing prompt responses to potential threats.

How does Rulebase prevent employee collusion?

Rulebase prevents employee collusion by integrating AI-based investigative measures into its operations. By analyzing employee behavior patterns and tracking suspicious activities, Rulebase can flag potential collusion and assist in preventive measures.

What is the significance of Rulebase's real-time threat detection capability?

The significance of Rulebase’s real-time threat detection capability lies in its ability to halt fraud at its inception. Detecting threats as they occur enables businesses to instantly respond and prevent potentially considerable losses.

Can Rulebase detect planned attack patterns?

Yes, Rulebase provides an integrated platform for identifying attack patterns. It analyses the detected data to identify common trends and patterns, enabling businesses to anticipate potential threats and take proactive measures.

Can Rulebase provide regular alerts of potential threats?

Yes, Rulebase provides real-time alerts of potential threats. It does so through continuous monitoring and tracking, and instant alerts on high-risk areas, enabling businesses to stay ahead of threats.

How does Rulebase deal with impersonation of agents and customers?

Rulebase deals with impersonation of agents and customers by using its advanced AI-powered features to detect voice clones and impersonations instantly. Its deepfake and AI voice detection capabilities ensure secure account access and deter fraudsters from exploiting this vulnerability.

Is Rulebase suitable for business process outsourcing companies?

Yes, Rulebase is expressly suitable for business process outsourcing companies. Its advanced defense solutions cover a wide range of fraud threats that BPOs typically face, providing comprehensive protection and threat mitigation.

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