Overview

Sendbird is an AI tool that allows users to create custom AI chatbots for their webpages and applications. This tool aims to enhance user engagement, marketing, sales, and customer support via the use of conversational AI.

The chatbots can be created straight from the Sendbird dashboard, without any requirement for coding. Users can also design their own chatbot interface, train the bot using their own data, and test the bot before it goes into production.

One of the unique highlights of Sendbird is their multi-functional AI chatbots which can serve various roles across businesses. These include lead generation, shopping assistance, customer service, legal assistance, recruitment, as well as healthcare appointment booking.

Additionally, Sendbird provides an extensive range of features for chatbot customization and automation including suggested replies, custom responses, and workflows.

The tool also offers analytic resources to track bot engagement, user sentiment and other AI-related activities, which could provide critical customer data to refine services, products, and business strategies.

The tool also integrates with Salesforce and supports multi-language options.

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Initial release

February 28, 2024

Initial release of Sendbird.

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Freemium

Paid options from

$399/month

Billing frequency

Monthly

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Pros and Cons

Pros

Custom chatbot interface design

No coding required

Bot training with own data

Chatbot trial before production

Lead generation capabilities

Shopping assistance capabilities

Customer service capabilities

Legal research and drafting capabilities

Recruitment assistance abilities

Healthcare appointment booking abilities

Suggested reply automation

Custom response automation

Workflow customization

Engagement tracking analytics

Sentiment analysis features

Multilingual support

Salesforce integration

Widget theme customization

White labeling

Typing indicator feature

Feedback collection features

Multiple bot programming languages

Planned integration with Notion

Planned integration with Google Drive

Planned integration with Confluence

Planned integration with Jira

Automated response and workflow suggestions

Bot sentiment retrieval

Message credit usage monitoring

API call activity tracking

Chatbot UI & UX customizable

Message streaming

Card view for mobile

Carousel view for mobile

Forms automation

Function calls in prompts

Streamlined deployment with Sendbird Desk

30-day free trial

Comprehensive onboarding steps

Supports web URLs as knowledge sources

Supports files as knowledge sources

View 36 more pros

Cons

Limited integration options

No offline functionality

Requires extensive bot training

Complicated user interface

Too much customization required

No mention of security features

Bot testing potentially time-consuming

No specified support for non-tech users

Limited scope of analytical resources

Salesforce integration not widely applicable

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Q&A

What roles can Sendbird's chatbots serve in a business?

Sendbird's chatbots can serve various roles across businesses. These roles include lead generation, shopping assistance, customer support, legal assistance, recruitment, and healthcare appointment booking.

How can I use Sendbird to create a custom chatbot?

Sendbird allows users to create custom AI chatbots straight from its dashboard. Users can follow a straightforward onboarding flow, design their own custom chatbot widget, train the bot with their data, and test it before it goes into production.

Is coding required to create a chatbot with Sendbird?

No, coding isn't required to create a chatbot with Sendbird. The tool provides a no-code solution, enabling users to build and customize their chatbots directly from the Sendbird dashboard.

Can I train my Sendbird chatbot with my own data?

Yes, users can train their Sendbird chatbots with their own data. This feature allows for greater customization and relevance to the specific use-case of the business.

Are there any testing features provided before a Sendbird chatbot goes into production?

Yes, Sendbird provides a feature to test your chatbot before it goes into production. This ensures that the performance and responses of the chatbot are tailored and effective for its intended purpose.

What customization options does Sendbird provide for chatbots?

Sendbird offers extensive options for chatbot customization. Users can build a custom chatbot widget, set its theme and style, create a chatbot profile, customize the UI & UX, enable message streaming and typing indicators, and also receive user feedback. Additional features like card view, carousel view, and forms are available too.

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Which features on Sendbird support chatbot automation?

Sendbird features supporting chatbot automation include suggested replies, custom responses, and workflows. These features simplify the process of maintaining customer engagement and streamlining conversation flow in a programmed manner.

What types of analytic resources does Sendbird offer?

Sendbird offers a range of analytic resources. Such resources include tracking bot engagement, user sentiment, AI retrieval sources, message credit usage, and AI bot conversation logs. These analytics can help in understanding customer behavior and refining offerings accordingly.

How does Sendbird integrate with Salesforce?

Sendbird integrates with Salesforce via the Salesforce Connector. This feature elevates the live chat experience on Salesforce and improves efficiency with the help of AI chatbots.

Does Sendbird support multi-language options?

Yes, Sendbird supports multilingual options. This feature makes Sendbird's chatbots globally usable across different geographies and audiences.

How can Sendbird be used for lead generation?

Sendbird can be used for lead generation purposes. The chatbots can gather visitor data effectively, aiding in lead generation for businesses.

Can Sendbird's AI chatbots assist in shopping?

Yes, Sendbird's AI chatbots can assist in shopping scenarios. They can be used on e-commerce websites to enhance sales and customer support experience.

Can Sendbird's AI chatbots provide customer service?

Yes, Sendbird's chatbots can provide customer service. They are designed to offer round-the-clock global customer support, enhancing the customer experience and boosting satisfaction levels.

How effective are Sendbird's bots in legal assistance?

Sendbird's chatbots can provide efficient and knowledgeable assistance for legal research and drafting, thus speeding up the legal proceedings in businesses.

Can Sendbird assist in healthcare appointment booking?

Yes, Sendbird can assist in healthcare appointment booking. The chatbot can boost patient care by providing automated scheduling of healthcare appointments.

Can I design my own chatbot interface on Sendbird?

Yes, users can design their own chatbot interface on Sendbird. The tool allows businesses to customize the chatbot's UI to fit their brand image and customer interaction requirements.

What is the process to create a custom AI chatbot on Sendbird's website?

To create a custom AI chatbot on Sendbird's website, users can follow the onboarding flow: Make a chatbot in 5 steps, customize the chatbot UI fit to needs, and use first-party data to refine services, products, and strategies. You can easily train the chatbot with your data, design your custom widget, and test the AI chatbot before it goes live.

What insights can Sendbird's analytics provide for business strategies?

Sendbird's analytics can provide critical data from AI chatbot conversations, which can help businesses to refine their services, products, and business strategies. This includes understanding bot engagement patterns, interpreting user sentiment, monitoring AI API call activity, and more.

Is Sendbird capable of improving marketing automation via AI chatbots?

Yes, Sendbird is designed to improve marketing automation via its AI chatbots. The chatbots are equipped to handle tasks such as customer engagement, lead generation, answering customer queries, and assisting with shopping on e-commerce platforms.

What specific features does Sendbird's AI Chatbot automation include?

Sendbird's AI Chatbot automation includes features like custom prompts, function calls, and LLM settings. The provided chatbot tester allows you to try these features out before deployment. Additional automation features include suggested replies, custom responses, and orchestrated workflows.

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