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SureSteps

AI-powered guides for seamless customer support

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Overview

SureSteps is an AI-powered platform designed to streamline the creation of intelligent guides for customers and employees. It delivers consistent procedures across an organization, saving time and enabling valuable insights through analytics.

SureSteps offers personalized step-by-step instructions that transform into interactive support tools in an instant. The platform serves as a bridge between user documentation and customer support by allowing users to interact with support right from within SureSteps at the point of encountering difficulty.

This feature offers an intuitive, effortless interface and enables the creation of procedures within minutes. Facilities to embed instructions, images, videos at each step, and to publish instantly, make it easy for users to follow and interact.

With built-in AI capabilities, SureSteps can use precise context to answer customer queries and resolve their issues, improving product adoption and reducing support requests.

It can be seamlessly integrated into customer portals, knowledge bases, wikis, and current sales and support systems improving user experience and satisfaction rates.

The tool also provides insights into user interaction with the guide, providing valuable data for improving products and documentation.

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May 15, 2024

Initial release of SureSteps.

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Dean McPherson

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Appreciate it David! I'd say we're "AI-in-progress" - lots of AI powered enhancements are in the works to take automated process documentation to the next level

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Pros and Cons

Pros

Instant interactive support

In-context customer assistance

Integration with existing systems

Built-in analytics

Streamlines procedure creation

Embed multimedia instructions

Real-time user documentation interaction

Interface for user feedback

Boosts product adoption

Reduce support requests

Personalized step-by-step guides

Insights on product usage

Improves user satisfaction

Procedure creation in minutes

User progress insight

Multimedia embedded instructions

Insights on guide interaction

Quick publishing of guides

Improves product & documentation

Private communication with support

View 15 more pros

Cons

Lacks offline use capability

No multi-language support

No mobile application

Limited integration options

Not open-source

Potential privacy concerns

Lack of customization options

No real-time collaboration feature

Limited analytics capabilities

Lacks API for custom integration

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Q&A

What is SureSteps?

SureSteps is an AI-powered platform designed to streamline the creation of intelligent guides for customers and employees. It enables the creation of consistent procedures across an organization, provides valuable insights through analytics, and offers features such as personalized step-by-step instructions that can transform into interactive support tools.

How can SureSteps streamline the creation of intelligent guides?

SureSteps streamlines the creation of intelligent guides by providing an intuitive, effortless interface and features to create procedures within minutes. It allows for the embedding of instructions, images, videos at each step, and provides options for instant publication. It enables users to follow and interact with the guide easily, reducing reliance on support.

What are the key features of SureSteps?

Key features of SureSteps include personalized step-by-step instructions, the ability to transform into an interactive support tool, integration into customer portals, knowledge bases, and existing sales and support systems, enhanced user experience through AI capabilities that provide immediate and specific responses to customer queries, and provision of valuable insights on user interaction with guides.

How does SureSteps aid in the creation of consistent procedures across an organization?

SureSteps aids in the creation of consistent procedures across an organization by means of personalized step-by-step guides that can serve as official procedures. These guides can be created, modified, and accessed by all members of an organization, ensuring adherence to a standardized process and eliminating miscommunication.

How does SureSteps utilize AI to answer customer queries?

SureSteps utilizes AI capabilities to analyze the available context and provide precise answers to customer queries. This is achieved by understanding customer issues, interaction data, and detailed step-by-step guides to provide immediate and specific resolutions to customer queries, which results in improved product adoption and reduced support requests.

In which instances can SureSteps transform into an interactive support tool?

SureSteps transforms into an interactive support tool when users encounter difficulty while following the instructions. Users can interact with support right from within SureSteps at the precise step where they experienced difficulty. This process enhances solution finding, user training, and customer support.

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Can SureSteps be seamlessly integrated into customer portals, knowledge bases, wikis, and current sales and support systems?

Yes, SureSteps can be seamlessly integrated into customer portals, knowledge bases, wikis, and current sales and support systems. This integration facilitates a smooth user experience and reinforces support while minimizing disruption to existing workflows.

How does SureSteps enhance user experience and satisfaction rates?

SureSteps enhances user experience and satisfaction rates by providing intuitive and personalized step-by-step instructions, seamless integration with existing systems, and immediate, context-specific support provided by built-in AI. By reducing the need for additional customer support tickets and offering a more tailored user experience, satisfaction rates are likely to increase.

What insights does SureSteps provide about user interaction with the guide?

SureSteps provides insights into user interaction with the guide by tracking user engagement with each step of the instructions. It provides visibility down to the exact step where the user experienced difficulty or discontinued use. These insights are valuable for improving product design, user instructions, and documentation.

Does SureSteps offer personalized step-by-step instructions?

Yes, SureSteps offers personalized step-by-step instructions for both customers and employees, which can transform into interactive support tools. These instructions are intended to be easily followed and can be embedded with media such as images and videos at each step.

How does SureSteps serve as a bridge between user documentation and customer support?

SureSteps serves as a bridge between user documentation and customer support by allowing users to interact with support directly within the platform at the point of encountering difficulty. This eliminates the need for users to leave the current interface to seek help, providing a seamless experience between documentation and support.

How quickly can procedures be created within SureSteps?

Procedures within SureSteps can be created quite quickly, within minutes, thanks to its intuitive and graphical interface. The process for creating procedures involves embedding instructions, images, and videos at each step, and these can be published instantly with the click of a button.

Can instructions, images, videos be embedded with each step in SureSteps?

Yes, SureSteps allows instructions, images, and videos to be embedded at each step of the procedure. This feature helps users to follow the instructions easily and understand the task better by using visual aids and rich content.

Is there an option to publish instantly in SureSteps?

Yes, SureSteps does offer an option to instantly publish procedures. Once a guide or procedure is created, it can be published at the click of a button, making it instantly available to users.

Can SureSteps resolve issues to improve product adoption and reduce support requests?

Yes, SureSteps can use its built-in AI capabilities to resolve issues, which contributes to improved product adoption and reduces the number of support requests. It does this by utilizing precise context to answer customer queries, providing immediate and specific solutions right within the platform.

What benefits does the AI capabilities of SureSteps offer?

The AI capabilities of SureSteps offer numerous benefits including the ability to answer customer queries based on precise context, reduce support requests, improve product adoption rates, instantly generate instructions, and provide immediate, precise support responses, leading to high user satisfaction.

Can SureSteps be used for employee guidance as well as customer support?

Yes, SureSteps can indeed be used for both employee guidance and customer support. The platform is designed to create intelligent, interactive guides that can aid in training and troubleshooting for both internal employees and external customers.

How does SureSteps provide operational consistency?

SureSteps provides operational consistency by allowing the creation and distribution of standardized procedures across the entire organization. By providing easily accessible and uniform guides, all employees follow the same steps and processes, ensuring consistency in operations.

How can SureSteps help to reduce the number of support requests?

SureSteps can help to reduce the number of support requests through its step-by-step instructions and built-in AI assistance. When faced with a problem, users can refer to these instructions or ask for real-time assistance from the AI, reducing the need for additional support requests.

What facilities does SureSteps provide for procedure creation?

SureSteps provides facilities for procedure creation through an intuitive interface where procedures can be created in minutes. It also allows for the embedding of instructions, images, and videos at each step and enables the immediate publication of procedures at the click of a button.

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