Overview

Thoughtly is a revolutionary tool designed to assist businesses in building and deploying AI voice agents swiftly. The platform features a user-friendly, no-code interface ideal for enhancing contact center operations.

By integrating advanced conversational AI, Thoughtly significantly reduces call wait times and optimizes customer interactions in a practical and efficient manner.

The tool also offers capabilities for both inbound and outbound calls, serving various roles such as customer service, sales, and marketing. Notably, Thoughtly provides comprehensive analytics and detailed reports, enabling businesses to optimize communication strategies and understand customer behaviors.

Additionally, users can create intelligent voice agents that memorize hours of call recordings, unstructured text, and learn directly from web data to improve over time.

Coupled with advanced automation capabilities, Thoughtly connects directly to your CRM, scheduling tools, SaaS platforms, and more, facilitating seamless customer service solutions and enabling you to build workflows around your business needs.

Furthermore, you can train your AI agents to handle calls based on natural requests from your customers, ensuring zero hold time, and immediately routing inquiries to appropriate departments.

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Initial release

April 2, 2024

Initial release of Thoughtly.

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Pros and Cons

Pros

No-code interface

Reduces call wait times

Optimizes customer interactions

Supports inbound and outbound calls

Enhances contact center operations

Comprehensive analytics

Detailed reports

Learning from call recordings

Learning from unstructured text

Learning from web data

Automation capabilities

CRM integration

Allows creation of workflows

Handles natural language requests

Immediate call routing

Zero hold time

Intelligent memorization feature

User-friendly platform

Efficient for sales & marketing

SaaS platforms integration

Advanced voice technology

Streamlines customer support

Improves lead follow-up

Optimize contact center performance

Affordable (starts at 9 cents per minute)

Capable of handling complex processes

Real-time data visualization

Optimizes communication strategies

Understands customer behaviors

Drives conversions effectively

Appointment scheduling feature

Lead qualification feature

Custom knowledge base creation

Linking to scheduling tools

A/B Testing capability

Detailed customer behavior understanding

Call routing based on natural requests

Data-driven approach for decision-making

Improve communication strategies

Can handle calls efficiently in minutes

Various sector usability like Healthcare, Real Estate, Government etc.

View 36 more pros

Cons

No-code only

Limited to voice-based services

No text bot services

Not suitable for small businesses

Limited industry applications

Dependent on web data

May lack personal touch

Possibility of misinterpretation of call-data

No multi-language support mentioned

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Q&A

What is Thoughtly?

Thoughtly is a revolutionary no-code platform designed to help businesses build and deploy AI voice agents swiftly.

How does Thoughtly assist businesses?

Thoughtly assists businesses in optimizing their communication strategies, understanding customer behaviors and building workflows around business needs. It allows for the swift creation and deployment of AI voice agents that can significantly reduce call wait times.

What is the interface of Thoughtly like?

Thoughtly features a user-friendly, no-code interface. This makes it accessible to users of various skill levels and doesn’t require technical expertise to operate.

How does Thoughtly enhance contact center operations?

Thoughtly enhances contact center operations by reducing call wait times, optimizing customer interactions, and handling both inbound and outbound calls. It streamlines customer interactions by integrating advanced conversational AI.

What roles does Thoughtly serve?

Thoughtly serves numerous roles including customer service, sales, and marketing.

Can Thoughtly handle both inbound and outbound calls?

Yes, Thoughtly is capable of handling both inbound and outbound calls efficiently thereby enhancing communication strategies.

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How does Thoughtly optimize customer interactions?

Thoughtly optimizes customer interactions by integrating advanced conversational AI which results in a more practical and efficient experience.

How could Thoughtly help understand customer behaviors?

Thoughtly helps understand customer behavior through comprehensive analytics and detailed reports. This allows businesses to optimize their communication strategies and deliver better customer service.

What capabilities does Thoughtly offer?

Thoughtly offers a range of capabilities that include AI voice agents building, natural language understanding, call routing, analytics, reports, CRM Integration, SaaS, Workflow automation, and zero hold time.

What are the advanced automation capabilities of Thoughtly?

Thoughtly's advanced automation capabilities allow it to connect directly to your CRM, scheduling tools, SaaS platforms, and more. This helps facilitate seamless customer service solutions and enables the building of workflows around business needs.

What ability does Thoughtly provide in regards to CRM?

Yes, Thoughtly provides the capability to connect directly to your CRM. This enables a seamless integration of customer data and enhances the efficiency of communication strategies.

Does Thoughtly connect to SaaS platforms?

Yes, Thoughtly is able to connect to SaaS platforms. This feature helps provide seamless, integrated services tailored to the specific needs of the business.

How can Thoughtly build workflows around business needs?

Thoughtly is able to build workflows around business needs leveraging their advanced automation capabilities. This would include the potential for integration with CRM, scheduling tools, SaaS platforms and more.

How does Thoughtly facilitate customer service solutions?

Thoughtly facilitates customer service solutions by creating intelligent voice agents that are trained to handle calls based on natural customer requests. The AI agents memorize hours of call recordings, unstructured text, and learn directly from web data to improve over time.

Can Thoughtly route inquiries to appropriate departments?

Yes, Thoughtly is designed to handle customer inquiries effectively, routing them to the appropriate department instantly.

How does Thoughtly reduce call wait times?

Thoughtly reduces call wait times significantly by integrating advanced conversational AI that handles calls based on natural requests, ensuring zero hold time for customers.

Does Thoughtly require knowing how to code?

No, Thoughtly does not require knowledge of coding. It provides a user-friendly, no-code interface that is ideal for non-technical users.

Can Thoughtly memorize hours of call recordings and unstructured text?

Yes, users can create intelligent voice agents on Thoughtly that have the capability to memorize hours of call recordings and unstructured text. This helps in creating customized responses and enhances the accuracy of the responses over time.

Does Thoughtly support web based data learning?

Yes, Thoughtly supports web data learning. The AI voice agents can learn directly from web data to continuously improve their efficiency and effectiveness.

How is Thoughtly AI trained to handle calls?

Thoughtly's AI agents are trained to handle calls based on natural requests from customers. This not only ensures zero hold time but also improves the efficiency of routing inquiries to the appropriate departments.

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