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Skyrocket your online reputation with AI-powered review management.

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January 22, 2025

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Visihero

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Overview Discussion 1

Overview

Visihero is an all-in-one review management platform designed to help businesses improve their online reputation. This tool allows users to manage reviews from multiple platforms in a centralized location, making it easy to monitor, react to, and analyze feedback.

Key features include automatic syncing of reviews, customizable widgets to showcase positive feedback, and AI-powered responses. Visihero also has an automated review request feature that gathers reviews via SMS or email, saving significant time for the user.

Through the unique feedback form, businesses are given the chance to establish a direct communication channel with their customers, enabling them to enhance their products and services based on the feedback received.

The sentiment analysis tool further adds value by giving insights into customers' opinions about the business. Moreover, Visihero helps businesses protect their reputation by providing immediate alerts when new reviews or ratings are posted, thus enabling timely management of negative feedback.

The platform is also designed to be flexible, featuring API integrations to incorporate the review management process seamlessly into existing business workflows.

With the ability to generate QR codes and trackable links directing to review forms, businesses can monitor their review generation campaigns effectively.

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Initial release

January 22, 2025

Greg Norman

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Initial release of Visihero.

Greg Norman

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visihero.com

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Claire W

🙏 24 karma

Mar 14, 2025

@ initial release

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@Visihero

This has to be one of the best tools I started to use this year. Managed to fully automate the whole review requests on Google, Yelp, and TripAdvisor for my business and by using the AI feature to respond to all reviews we’ve saved hours of work every week!

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Pros and Cons

Pros

Centralized review management

Automatic syncing of reviews

Customizable review showcasing widgets

Automated review request feature

Feedback form for direct communication

Sentiment analysis tool

Immediate alert for new reviews

Negative feedback management

API integration for flexible incorporation

QR codes for review forms

Trackable links for review forms

Multiplatform review management

Enables product and service enhancement

Campaign performance monitoring

Review site integrations

Automated review requests via SMS and email

Minimize visibility of negative reviews

Track performance by employee

Advanced data and analytics

14-day free trial

Increase in 5-star reviews

Negative feedback prevention

Enhanced brand reputation

Improved SEO

Sales growth enhancement

No-code widget for reviews

Handles reviews from multiple platforms

Incorporates review management into existing workflows

Personalizes widgets to match branding

Unified interface for impactful review generation

Instant notifications for ratings or reviews

Public visibility control for negative reviews

Automated review responses

Ability to monitor specific campaign effectiveness

Designed for a hands-off review request approach

Prevents negative reviews from being publicly visible

Generates QR codes for direct links

Advanced insights into customer preferences

Automated triggers for review requests

Automated addition of customers to campaigns

View 35 more pros

Cons

No multilingual support

No free version available

Mandatory API integration

Limited customization of widgets

No native mobile application

Unspecified data privacy handling

Reliant on SMS/email for reviews

No live support mentioned

Limited sentiment analysis scope

No Timezone adjustment for alerts

View 5 more cons

Q&A

What is Visihero?

Visihero is an all-encompassing review management platform developed to assist businesses in improving their online reputation management. Key features of Visihero include automatic review synchronization across platforms, customizable widgets for showcasing positive feedback, and AI-powered responses. Visihero has also introduced an innovative feature of automated review gathering via SMS or email. What's unique is their feedback form that gives organizations an opportunity to establish direct dialogue with their customers, enabling them to improve their product and services based on the received feedback. Additionally, Visihero offers a sentiment analysis tool, API integrations, and the ability to create and track QR codes and links directing to review forms.

How does Visihero's automatic syncing of reviews work?

Visihero's automatic review syncing feature allows businesses to import existing reviews from popular review platforms. This feature works by regularly scanning and collecting reviews posted on different platforms, keeping the business's review data up-to-date in one centralized place.

What are the customizable widgets in Visihero?

The customizable widgets in Visihero are tools businesses can use to showcase their positive feedback. These can be effortlessly added to their website to highlight top reviews. Businesses can personalize these widgets' design to seamlessly fit their brand identity and choose which leading review platforms they want to display feedback from.

How does Visihero's AI-powered response feature work?

Visihero's AI-powered response feature enables businesses to automate their interaction with customer feedback. Using AI technology, Visihero can generate apt responses to customer reviews. This automation can save significant time for businesses, while maintaining a consistent and prompt interaction with customers.

What is the automated review request in Visihero and how does it work?

Visihero's automated review request is a feature that automatically solicits reviews from customers via SMS or email. Businesses can employ this feature to save time and maximize the collection of customer feedback. By engaging the customer directly, the feature increases the chances of accruing impactful reviews and further boosts the business's online reputation.

How can Visihero enhance products and services through the feedback form?

Visihero's feedback form offers businesses an opportunity to have direct communication with their customers. Upon receiving feedback, businesses can understand their customers’ views and experiences with their products or services. This understanding enables them to identify areas of improvement, providing them with a solid foundation to make necessary enhancements to their offerings.

+ Show 14 more

How does the sentiment analysis tool in Visihero provide customer insights?

Visihero's sentiment analysis tool analyzes customer feedback and determines the sentiment behind the comments. Whether it's positive, negative, or neutral, this tool provides insights into customers' opinions about the business, enabling a deeper understanding of customer feelings and experiences, and furnishing valuable data that can be used for strategic decision-making.

How does Visihero help manage negative feedback?

Visihero assists businesses in managing negative feedback through its immediate alert system. When a new review or rating is posted, the business is alerted, allowing them to promptly address and resolve any negative feedback. Additionally, Visihero's unique feedback form allows customers to provide private feedback before it becomes public, giving the business a chance to troubleshoot issues ahead of time.

Which platforms does Visihero aggregate reviews from?

Visihero consolidates reviews from a variety of platforms including Google, Facebook, Trustpilot, Yelp, Yellow Pages, TripAdvisor, Yell, and Zillow, among other sites. This allows businesses to seamlessly manage their online reputation across multiple platforms from a single unified platform.

What are the API integrations in Visihero?

Visihero provides API integrations to enable businesses to incorporate their review management process into existing workflows. This allows for automating and triggering review requests, adding customers to campaigns, and integrating Visihero with other business tools used by the organizations.

How does the QR code and trackable link feature in Visihero work?

Visihero's feature of QR codes and trackable links allows businesses to direct customers to review forms and campaigns. These QR codes and links are monitorable, enabling businesses to track the performance by location, campaign, and even by the specific employee who secured the review, resulting in comprehensive campaign monitoring.

How can Visihero help businesses with review solicitation?

Visihero aids businesses with review solicitation using its automated review request feature. The platform triggers an automated process of requesting reviews from clients via email or SMS. This hands-off approach allows businesses to generate impactful, authentic customer reviews efficiently and consistently.

How does Visihero's customer engagement feature operate?

Customer engagement on Visihero operates through features like direct feedback collection, AI-powered responses, and multichannel review management. Businesses can communicate directly with their customers via the feedback form. Reviews can be responded to from the platform, and there's also the option to automate responses using AI. Importantly, all these reviews can be managed from one centralized location regardless of the original review platform.

Can Visihero help improve my search ranking and how?

Visihero offers features that can indirectly assist in improving search rankings. Accumulating positive reviews and customer feedback can enhance a business's online reputation, which may in turn influence search engine algorithms favorably. Notably, positive reviews can impact the business's perceived trustworthiness and relevancy, critical factors in SEO ranking.

Does Visihero provide real-time alerts for new reviews or ratings?

Yes, Visihero provides real-time alerts whenever new reviews or ratings are posted. This feature allows businesses to stay updated on customer feedback and respond promptly to it, especially if it's negative. This timely management of feedback not only helps mitigate potential damage to the business's online reputation but also shows their commitment to customer satisfaction.

Is Visihero able to manage reviews across multiple platforms?

Yes, Visihero supports multiplatform review management. It is capable of aggregating reviews from various popular review platforms like Google, Facebook, Yelp, Trustpilot, and more, providing the business with a comprehensive overview of their online reputation from a single location.

Can you customize the widget design to match my brand on Visihero?

Yes, Visihero allows for customization of the widget design to align with the business's brand identity. The look of the widgets displaying the reviews can be personalized to fit seamlessly with the style of the business, providing a consistent and professional look across the platform.

Can you prevent negative reviews from being publicly visible using Visihero?

Yes, Visihero can help in preventing negative reviews from being publicly visible. Its unique feedback form gives customers an opportunity to provide private feedback before it goes public. This feature allows businesses to resolve issues beforehand, preventing potential negative public reviews.

Does Visihero offer integration with review sites like Google, Facebook, and Yelp?

Absolutely, Visihero offers integration with popular review sites such as Google, Facebook, and Yelp. The platform automatically syncs with these platforms to import existing reviews, making it easier for businesses to manage their online reputation across multiple platforms from one centralized location.

Is it possible to start a free trial with Visihero without using a credit card?

Yes, it is possible to start a free trial with Visihero without the requirement of a credit card. Businesses can register to get started with a 14-day free trial, giving them a chance to explore the platform's features and benefits risk-free before deciding on a paid subscription.

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