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September 1, 2025
Watermelon icon

Watermelonv10.3.7

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Build your AI Agent with your own data for customer service
Watermelon website
Most popular alternative: Younet (299 saves)
Watermelon is a conversational AI platform that enables businesses to improve their customer service by building a personalized AI Agent on top of GPT-4 technology. The platform offers an AI Agent environment integrated with GPT-4 technology designed to deliver fast, instant, and efficient customer service.

With Watermelon, businesses can streamline their customer communication via an all-in-one inbox, which simplifies the customer service process by allowing team collaboration with the AI Agent.

Additionally, Watermelon provides an AI Agent builder and various integration channels including web widgets, Facebook Messenger, WhatsApp, and Instagram. Its AI Agent use cases include sales, marketing, HR and internal communications, and customer service automation. The platform caters to a range of industries including e-commerce, education, healthcare, financial services, municipalities, and others.

Watermelon’s GPT-4 AI technology learns and adapts quickly to the information uploaded to the platform, making it possible to access via the web widget and various platforms with the API easily. The platform provides an all-in-one inbox where businesses can easily connect with customers and automate up to 96% of chats. The platform offers various resources such as an academy, downloads, help centre, and a blog.

Overall, Watermelon allows businesses to supercharge their customer service with AI, streamline customer communication, and create an innovative approach to finding and recruiting candidates.
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Releases

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Watermelon v10.3.7
Sep 1, 2025
Changelog
- AI Agent updates
- Added GPT-5 and multiple model options (gpt-5 mini, gpt-4.1, o3, etc.).
- Introduced automatic tagging for conversations, plus advanced tag management.
- Terminology updated from chatbot to AI Agent.
- Launched the iOS app: file sharing, notification settings, refreshed design.
- New integrations: Lightspeed, OVIS, and improved WhatsApp Cloud connection.
- Released Statistics (Beta): filtering by Agents, channels, users; saved reports; favorites; CSV export.
- Web Crawler & knowledge management
- Improved crawl speed, error handling, and added completion notification emails.
- Extended URL and crawl limits per plan.
- Updated dashboards and navigation, better widget positioning.
- Faster tag and inbox actions, improved previews and notifications.
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Pricing

Pricing model
Paid
Paid options from
$119.84/month
Billing frequency
Monthly
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Reviews

4.3
Average from 15 ratings.
11
1
0
2
1
Comments(3)
Rated it
Super useful! It's a great app, I recommend
Rated it
Amazing, easy-to-use tool. Would definitely recommend it to anyone who wants to automate in a customer-friendly way!

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Watermelon was manually vetted by our editorial team and was first featured on March 24th 2023.

Pros and Cons

Pros

GPT-4 technology integration
All-in-one inbox feature
Team collaboration with chatbot
Integration with web widgets, Facebook Messenger, WhatsApp, Instagram
Various use cases: sales, marketing, HR, internal communications, customer service
Applicability to multiple industries
Platform adapts to uploaded information
Automates up to 96% of chats
Provides educational resources
Streamlines customer communication
Enhances customer recruitment
Offers personalization and statistics
Offers live chat feature
Built-in integrations with multiple platforms
Streamlines workflow with API and Zapier integration
Includes customer profiles and custom fields
Real-time live chat
Easy customization for brand alignment
Excellent customer success stories

View 14 more pros

Cons

Limited integration channels
Tailored more to customer service
No specific data security measures detailed
No voice chat functionality
No specific industries specialization

7 alternatives to Watermelon for Agents

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Q&A

What is the Watermelon AI Agent?
What technology does Watermelon utilize?
How does Watermelon improve customer service?
What is the all-in-one inbox feature in Watermelon?
Does Watermelon offer any integration channels?
What are the use case scenarios for the Watermelon AI Agent?
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