We have tried to contact this company numerous times. The never respond to emails, and the phone number on the website goes to voice mail box that is full. We want to cancel the account, but there is no way to contact them that they actually respond to. The cancel button on the website is deactivated so you can’t click on it. Now they have begun taking the $9 out of our account TWICE a month instead of once per month. Even after paying for the premium service, it doesn’t work as described. We have now contacted our financial institution to stop being charged, because we can’t get the company to do it. DO NOT SIGN UP WITH THEM.