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The AI phone system that gets your team talking to real people

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Overview Discussion

Overview

Aloware is the all-in-one AI phone system built for sales and support teams that use CRMs like HubSpot. Combine power dialing, AI SMS bots, and AI voice agents to reach leads the moment they are hottest, log every interaction automatically, and drive measurable lift in demos and revenue.

Why teams switch to Aloware

Instant follow up at scale: form to call or text in seconds so you never lose a lead to slow outreach.

AI that actually books meetings: smart SMS and voice bots that qualify and schedule so reps spend time selling, not chasing.

CRM first, not second: two way sync, call recordings, dispositions, and call notes inside your CRM for cleaner data and faster handoffs.

Compliance made simple: managed A2P 10DLC and spam protection so your SMS and calling programs stay live and effective.

Better connects, better ROI: higher connect rates from smarter routing and dialing that focuses on quality conversations.

Who it is for
Sales teams, support teams, and operations leaders at SMBs and mid market companies who want faster lead response, cleaner CRM data, and more booked meetings with less manual effort.

Ready to try?
Start a 14 day free trial and see how quickly Aloware turns leads into conversations. No heavy setup. Real results.

Releases

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Initial release

February 21, 2024

Ruby Kootval

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Initial release of Aloware.

Ruby Kootval

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Joined: October 2025

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Pros and Cons

Pros

Modern communication and automation

Various industry application

Advanced sales dialer

Business texting tools

Sales automation options

Compliant calling feature

Post-call CSAT surveys

Seamless CRM integrations

Insightful metrics

Efficient, scalable solutions

Streamlined operations improvement

Enhanced customer experiences

Competition with other software

Enhanced customer engagement

Boosted deal closures

Unlimited calls and texts (US and CA)

Power dialer feature

Smart call routing

2-way business texting

Call campaigns support

Local presence dialing

Voicemail auto handling

Cloud-first virtual phone system

Advanced voice analytics

Smart transcription feature

CRM record lookup

Parallel calls management

CRM calling & texting

Call recording and transcription

Embedded dialer in CRM

Major CRM systems integration

Real-time AI voice analytics

Texting open rate tracking

Multitude of integrations

Productivity enhancement

Auto handle voicemails

Script and template support

Advanced queue manager

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Cons

No Native Mobile App for Full Admin Control

No live chat options

No predictive dialing

No automation for emails

No video support

Q&A

What is Aloware?

Aloware is a premier contact center software equipped with contemporary communication and automation tools. It seamlessly integrates with various CRM systems, offering a suite of features including an advanced sales dialer, business texting tools, sales automation, compliant calling, AI voice analytics, post-call CSAT surveys, and AI SMS bot. Aloware also offers insightful metrics through its AI analytics for improved understanding of customer interactions, thereby providing efficient and scalable communication solutions.

What industries is Aloware ideal for?

Aloware is ideally suited for various industries including, but not limited to, real estate, law firms, finance, solar, recruitment, and automotive.

What key features does Aloware offer?

Aloware offers a suite of key features. These include an advanced sales dialer for outbound calling, business texting tools for efficient communication, sales automation options for streamlined operations, compliant calling for legal adherence, AI voice analytics for insightful customer interaction understanding, post-call CSAT surveys for feedback collection, and an AI SMS bot for automated, rule-based text interactions. It also caters to analytics and reporting needs, tracking important metrics for better operational performance.

How does Aloware enhance customer engagement?

Aloware enhances customer engagement through a plethora of tools and features. It offers business texting tools and AI SMS bot that ensures constant and efficient text-based communication with customers. Post-call CSAT surveys allow feedback collection to understand customer satisfaction and further improve customer interactions. Using its AI voice analytics, businesses can get detailed insight into customer conversations, enabling them to personalize interactions and better meet customers’ needs.

What are Aloware's CRM integration capabilities?

Aloware features seamless integrations into a multitude of popular CRM systems, allowing users to manage calls and texts directly within their CRM environment. All calls and text messages are recorded in the CRM and show up as activities with contacts. It also sends the call recording and its transcription to the CRM’s reporting for in-depth analysis.

What is Aloware's AI analytics feature?

Aloware's AI analytics feature provides insightful metrics for a better understanding of customer interactions. Its 'Smart Transcription' tool utilizes AI technology for near-instant call transcription and sentiment analysis, highlighting keywords, themes, tone, and sentiment in customer conversations, thereby allowing more accurate evaluations and better agent training.

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What functionalities does Aloware's sales dialer offer?

Aloware's advanced sales dialer is designed for efficient outbound calling. It dials over 300 leads a day, handling voicemails automatically and recording call dispositions. It supports local presence dialing and facilitates automated follow-up texts after the call. This sales dialer allows for the execution of call campaigns, providing scripts and templates and having the capacity for more than 500 calls per day.

What is the AI SMS bot on Aloware used for?

Aloware's AI SMS bot is an automated text-based communication tool. It applies rule-based interactions to respond to customer texts, offering quick responses, answering common questions, and providing information instantly. This not only speeds up the interaction process but also reduces the need for human intervention, making the process more efficient.

What is the purpose of the post-call CSAT surveys on Aloware?

The post-call CSAT surveys on Aloware are designed to collect feedback from customers. These surveys are conducted after a call interaction, gathering customers' opinions on the call, evaluating their satisfaction levels, and gaining insights that can help improve future customer interactions and the overall customer experience.

Does Aloware offer any business texting tools?

Yes, Aloware offers comprehensive business texting tools. These allow for efficient 2-way communication with customers, including sending and receiving business texts and picture messages. These tools can also be leveraged for large-scale SMS/MMS campaigns. Aloware also has an AI SMS bot for automated text-based interactions.

How can Aloware improve deal closures?

Aloware can improve deal closures through its advanced features such as a sales dialer that facilitates outbound sales operations, business texting tools that ensure constant communication with leads, and sales automation options that streamline processes. It also provides AI voice analytics that provide deep insight into customer conversations, helping businesses tailor interactions to better meet customers' needs and close more deals.

What makes Aloware suitable for small to mid-sized businesses?

Aloware is suitable for small to mid-sized businesses due to its scalability, efficiency and range of CRM integrations. It offers a multitude of features that smaller businesses can benefit from, including a feature-rich suite designed to improve customer engagement and increase deal closures. With its seamless integration into most popular CRM systems, businesses can consolidate customer interaction tracking within their existing CRM environment, leading to more streamlined operations.

How does Aloware's AI voice analytics work?

Aloware's AI voice analytics works by analyzing customer-call data to generate meaningful insights. This process includes smart transcription of calls which convert voice into text, highlighting of keywords, themes, tone, and sentiment, and providing AI-powered insights into customer conversations. These analysis results can be used to better understand customer interactions and to improve the overall interaction quality.

What is the aim of Aloware's communication solutions?

Aloware aims to provide businesses with efficient, scalable communication solutions for their contact centers. The objective is to equip businesses with the tools they need to streamline operations, improve customer engagement, increase deal closures and provide a better customer experience overall.

What operations can Aloware help streamline?

Aloware offers features and tools that can help streamline business operations. Sales automation options enable businesses to automate repetitive tasks, thereby saving time and resources. The AI analytics provides insightful metrics that can be used to refine and improve business strategies. Seamless CRM integrations allow all customer interactions to be managed from within the existing CRM, providing a unified platform for communication and data management. These features together are geared towards enhancing operational efficiency.

How can Aloware improve my customer experiences?

Aloware improves customer experiences through its comprehensive suite of communication tools and automation features. The advanced sales dialer and business texting tools ensure efficient and timely communication with customers. AI SMS bot provides quick, automated responses to customer queries. Post-call CSAT surveys allow businesses to capture customer feedback and insights to continuously improve their interactions. AI analytics provides in-depth insights into call quality and agent performance, leading to improved customer interactions.

Does Aloware offer compliant calling?

Yes, Aloware offers compliant calling. This ensures that all business communications adhere to the legal guidelines of the industry and region, preserving the credibility of the business and preventing potential legal issues that might arise from non-compliance.

What types of sales automation options does Aloware have?

Aloware provides a range of sales automation options. These include powerful call campaigns, automated text-back for missed calls, voicemail follow-up reminders, automatic handling of voicemails and more. Aloware's sales automation capabilities help streamline sales operations, increase productivity and reduce manual efforts.

How can I manage calls and texts within my CRM environment on Aloware?

When using Aloware, you can manage calls and texts within your CRM environment thanks to its seamless integration with most popular CRM systems. It allows you to record all calls, texts, and their transcriptions directly into your CRM, keeping all customer interaction data in one place. It also enables contact information pop-ups when receiving a new call or text.

Can I use Aloware for analytics and reporting as well?

Yes, Aloware caters to analytics and reporting needs. Its AI analytics tool provides insightful metrics for a better understanding of customer interactions. It also offers advanced reporting and pre-built and customizable dashboards for monitoring rep performance and driving team performance. With these, businesses can get a real-time view of their call performance, and effectively measure and track important business metrics.

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