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bntr - AI-Powered Virtual Agents

AI-powered chatbots for 24/7 customer support.

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Overview

bntr's AI-Powered Virtual Agents are chatbots designed to provide 24/7 customer support. The AI-driven automation allows immediate response to frequently asked questions, saving valuable time.

Easy to setup, the chatbots are trained on data specific to your needs ensuring accurate and helpful responses. These virtual agents are built to learn and adapt continuously, aiming to improve the customer experience over time.

In addition to providing support, the chatbot can capture valuable insights such as lead information and customer sentiment from conversations, aiding in better understanding of your customers and tailoring services to their requirements.

The chatbots can be customized to match your brand and can handle multiple languages. They ensure data security with SHA 256 bit key encryption. The product can be deployed on your website or third party apps.

Various plans available are designed to suit different levels of usage.

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June 9, 2024

Initial release of bntr - AI-Powered Virtual Agents.

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Hi there, I’m Alix, co-founder of Invent. We’re building the future of Customer Support UX, where humans and AI truly collaborate. Would love to read&hear your thoughts. DM for any questions. We ship fast!

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Pros and Cons

Pros

24/7 customer support

Immediate response automation

Specific data training

Continuous learning and adaptation

Lead capture capability

Customer sentiment analysis

Customizable branding

Multiple language support

SHA 256 encryption for security

Third party app integration

Website deployment

Scalable plan options

Easy setup

Valuable insights from conversations

Flexibility in data sources

Analytics feature

Build once, deploy everywhere

Knowledge Base connections

API access on certain plans

Priority support for business plans

Chat history tracking

Business plan with multiple chatbots

Sandbox trial available

Customizable Interface

Instant customer query resolution

90% customer query resolution

Start for free option

Help center support

Data sync feature

No coding required

Up to 400,000 characters/chatbot

View 26 more pros

Cons

Limited Sandbox functionalities

No coding can limit customization

Limited to specific plan tiers

Lack of transparency in encryption

No explicit data privacy policy

Extra cost for API access

Must remove 'powered by' for extra cost

Limited support in lower plans

Differences in chatbot across plans

Charging based on message credits

View 5 more cons

Q&A

What is bntr?

bntr is a company that provides AI-Powered Virtual Agents. These are chatbots designed to provide 24/7 customer support. They can be deployed on your website or third-party apps, trained on your specific needs for accurate responses, and continually learn and adapt for improvement. In addition to support, they capture valuable insights from conversations, handle multiple languages, match your brand's appearance, and assure data security with SHA 256 bit key encryption.

How can the bntr Virtual Agents automate customer support?

bntr's Virtual Agents automate customer support by offering immediate responses to frequently asked questions, operating round the clock, and working autonomously with AI-driven automation. This feature saves users valuable time as they can automate the handling of routine and repetitive customer inquiries.

How does bntr ensure the virtual agent's responses are accurate?

bntr ensures accuracy in the virtual agent's responses by training them using your data. The more specific and comprehensive your data is, the more accurate and helpful the chatbot responses become. Further, these chatbots are built with an adaptive learning functionality, which ensures that they continually learn and adapt to provide more efficient responses over time.

What is the adaptive learning capability of bntr's Virtual Agents?

bntr's Virtual Agents boast an adaptive learning capability. This feature allows the chatbot to learn and adapt continuously from its interactions over time. As the chatbot interacts more with users, it improves its understanding of the inquiries and learns to provide more accurate and relevant responses. It aims to improve customer support experience continually through this progressive learning process.

How can bntr's Virtual Agents support lead generation and sentiment analysis?

bntr's Virtual Agents support lead generation and sentiment analysis by capturing valuable insights during customer dialogues. They can gather lead information like the user's need, purchase intention, and even contact details. At the same time, they detect customer sentiment from the conversation, helping you understand your customers' feelings and attitudes toward your services or products.

Can the appearance of bntr chatbots be customized?

Yes, the appearance of bntr chatbots can be customized to match your brand. This means you can modify the aesthetics of the chatbot such as colors, fonts, language, and other relevant elements to make it resonate with your brand identity and offer a seamless customer interaction experience.

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What languages can bntr's Virtual Agents support?

bntr's Virtual Agents support more than 100 languages. This multilingual service allows you to interact with a broader audience regardless of their native language, making your services accessible to a global audience.

How secure is the data handled by bntr's Virtual Agents?

bntr ensures data security by using SHA 256 bit key encryption. This high encryption standard ensures that all user data handled by the Virtual Agents remain secure and confidential.

Is it possible to directly deploy bntr's Virtual Agents to my website or third-party apps?

Yes, it is possible to directly deploy bntr's Virtual Agents to your website or third-party apps. bntr offers options to embed an iframe or add a chat bubble to your website. If you are using a third-party app, you can simply copy the chatbot's code and follow the prompts in the app.

What are the different usage plans available with bntr?

bntr offers various usage plans suitable for different user requirements. This includes the Sandbox plan for trying out the chatbots, the Starter plan for individuals managing small volumes of customer queries, the Pro plan suitable for small businesses and growing startups, and the Business plan for mid-size businesses and agencies.

What distinguishes the sandbox plan from the starter plan in bntr?

The bntr applications differ in several respects between the Sandbox and Starter plans. The free Sandbox plan includes 50 message credits per month, 1 chatbot, and the limit to train the chatbot on up to 2 links. The Starter plan, on the other hand, costs $15/month and includes 3,000 message credits per month, 2 chatbots, and the ability to train on an unlimited number of links.

How many messages can the bntr Pro plan handle monthly?

The bntr Pro plan can handle 20,000 message credits per month. This makes it a strong choice for small businesses and growing startups that have a higher demand for customer engagement on their platform.

Are there any additional benefits in the bntr Business plan?

Yes, there are additional benefits in the bntr Business plan. For a monthly fee of $349, users receive 90,000 message credits, 10 chatbots, and the option to remove the 'powered by' token. Additionally, businesses can benefit from priority support in this plan.

Is it necessary to have coding knowledge to deploy bntr's Virtual Agents?

No, it is not necessary to have coding knowledge to deploy bntr's Virtual Agents. Their platform facilitates easy setup, allowing anyone to deploy a chatbot in minutes using their simple chatbot builder.

In what ways can I customize my bntr chatbot?

You can customize your bntr chatbot in multiple ways. The customization includes changing the look and feel of your chatbot to match your brand, importing your data from various sources to provide accurate and tailored responses, and even extending its function to multi-language support.

Is the bntr chatbot available in multiple languages?

Yes, the bntr chatbot supports over 100 languages. This allows the chatbot to accommodate and interact with a wide range of audiences across the globe.

How does bntr ensure the security of user data?

bntr ensures the security of user data using SHA 256 bit key encryption. This ensures a high level of security, maintaining the privacy and safety of the information handled by the chatbot.

How can I monitor my bntr chatbot's performance?

You can monitor your bntr chatbot's performance using its analytics feature. It allows you to track customer sentiment and measure how the chatbot is performing in terms of engagement, response accuracy, and overall customer interaction.

How to get 24/7 customer support on my website with bntr?

You can get 24/7 customer support on your website with bntr by signing up for their service, choosing your plan, customizing your chatbot as per your needs, and deploying it on your website or app. They provide seamless, round-the-clock customer service without the need for human intervention.

What types of customer queries can be resolved using the bntr chatbot?

bntr chatbot can instantly solve up to 90% of your customer queries. This includes but not limited to frequently asked questions, inquiries about your products or services, supportive suggestions, troubleshooting, and even capturing lead information and customer sentiment.

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