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Brainfish

AI-powered help center answers any customer question instantly.

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January 25, 2023

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Overview

Brainfish is an AI-powered help center and content platform designed to enhance customer experience. Its primary function is to provide instant answers to customer questions, serving as an automated self-service interface.

This AI tool is designed to learn your content, enabling it to deliver accurate and personalized responses to customer queries. The aim is to reduce ticket volumes, improving overall customer satisfaction.

In addition, Brainfish offers real-time translation capabilities, serving global customers in their native language by translating your content to suit their language preferences.

One of the compelling features of Brainfish is its functionality that provides insights into customer concerns in real time, assisting customer experience teams enhance the efficacy of the content in their knowledgebase.

Furthermore, Brainfish enables the majority of customers to self-serve, reducing the need for extensive customer service interactions. The platform is designed for seamless integration with various human-support software such as Zendesk, Intercom, Salesforce and others, ensuring an improved and efficient customer service experience.

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Pros and Cons

Pros

Analyzes help articles

Suggests article improvements

Generates new articles

Easy knowledgebase migration

Instant proofreading

Multi-language support

Self-service interface

Reduces ticket volume

Real-time customer concern insights

Personalized customer responses

Integrates with human-support software

Affordable with flexible pricing

Real-time translation capabilities

Automatic knowledgebase learning

Instant answers to questions

Automated Response capabilities

Optimizes customer experience

Offers analytics features

Seamlessly integrates with Zendesk

Content health checks

Next best action suggestions

Serves global customer base

Removes customer service guesswork

Insights into key customer topics

Internationalization made easy

Single-language content writing

Automatic content learning

Limitless support software integration

Improved customer satisfaction

Personalized demo available

Onboard in 24 hours

80% customer self-serve enablement

User-friendly implementation

View 28 more pros

Cons

No offline support

Limited software integrations

Potential language translation inaccuracies

Specific platform compatibility issues

Reliance on existent knowledgebase

Limited customization options

Real-time data may vary

Limited analytics depth

No multi-user collaboration features

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Q&A

What is Brainfish?

Brainfish is the world’s first AI-driven knowledgebase platform designed to uplift customer experience by improving customer support. Brainfish uses advanced AI technology to enhance help articles, suggest improvements and generate new articles. The platform is equipped with instant proofreading, AI-powered search, analytics, and support for various languages.

What makes Brainfish unique?

Brainfish is unique in its application of AI technology to analyze help articles, suggest improvements and even generate new articles. It provides customers with instant answers to their queries through AI and offers insights into customer concerns in real time. This allows customers to self-serve and reduces the need for extensive customer service interactions.

How can Brainfish help improve customer support?

Brainfish enhances customer support by providing instant responses to customer queries, serving as an automated self-service platform. It reduces the ticket volume, therefore, increasing overall customer satisfaction. It also analyses and learns from your content to provide accurate and personalized responses.

How does Brainfish analyze and improve help articles?

Brainfish utilizes advanced AI technology to scrutinize and improve help articles. It analyses these articles, suggests improvements, addresses gaps in the articles and can also generate new articles based on the identified trends or gaps. All these operations are conducted in real-time, improving the efficacy of the knowledge base content.

How can I migrate an existing knowledgebase to Brainfish?

Migrating an existing knowledge base to Brainfish is a straightforward process and requires only a few minutes. However, the specifics of how this is done have not been included in the provided information.

What kind of proofreading services does Brainfish provide?

Brainfish offers instant proofreading services. Its AI drives this process, ensuring high-quality, typo-free content in the help articles. This aids in enhancing the customer experience by providing clear and accurate information.

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Can Brainfish support multiple languages?

Yes, Brainfish supports multiple languages. It provides real-time translation capabilities which enable global customers to get responses in their preferred languages. The translation service covers over 30 languages making Brainfish a viable help center for global businesses.

How does Brainfish handle customer questions?

Brainfish handles customer questions using bespoke AI technology that learns an organization's content to generate accurate, personalized answers. It provides instant responses to customer queries hence reducing ticket volume and increasing overall customer satisfaction.

What is the price range for using Brainfish?

Specific price ranges for using Brainfish are not included in the provided information. However, Brainfish is described as an affordable solution for businesses of all sizes with flexible pricing plans.

How does Brainfish's automated response function work?

Brainfish's automated response function works by instantly answering customer queries using AI. It also provides personalized customer service and learns your content in order to give accurate responses. With this AI-powered automated response function, Brainfish is not limited to any specific schedule and can respond to customer queries at any time.

Can Brainfish reduce tickets volume?

Yes, Brainfish can reduce ticket volumes. By providing instant responses to customer queries, customers can self-serve their concerns, hence reducing the need for them to make more queries or raise tickets. The volume of tickets is therefore significantly reduced, enhancing overall customer satisfaction.

Does Brainfish offer real-time translation services?

Yes, Brainfish offers real-time translation services, enabling it to serve global customers in their native languages. It can translate content in real-time to over 30 languages enabling non-English speaking customers to receive answers in their preferred languages.

Does Brainfish provide insights into customer concerns?

Yes, Brainfish provides insights into customer concerns in real time. It highlights trends in the concerns made by customers enabling the team responsible for customer service to enhance the efficacy of their content, ultimately improving the customer experience.

What are the integration capabilities of Brainfish?

Brainfish has robust integration capabilities. It is designed for seamless integration with various human-support software such as Zendesk, Intercom, Salesforce among others. This ensures that there is an improved and efficient customer service experience.

Who typically uses Brainfish?

Brainfish is typically used by businesses of all sizes that wish to improve customer support and enhance customer experience. It's beneficial to companies with a need for efficient help centers, customer service automation, real-time translation services, and customer experience optimization. It's also useful for businesses aiming to reduce the volume of customer service tickets.

How can Brainfish personalize customer service?

Brainfish personalizes customer service by learning your content thoroughly. It leverages AI to analyse your content and deliver personalized responses accurately aligned with your business, hence resonating with the customers. This personalized service improves the customer experience and increases overall customer satisfaction.

What is Brainfish's learning capability for my content?

Brainfish uses bespoke AI technology that learns your content, which it then uses to provide accurate and personalized responses to customer queries. This learning capability means that Brainfish adapts to your content and improves over time, offering better and more personalized responses to customer queries.

How does Brainfish aid in improving customer satisfaction?

Brainfish improves customer satisfaction by instantly answering customer queries and reducing the ticket volume. This platform provides accurate and personalized responses, empowering most of the customers to self-serve their concerns, eliminating the need for extensive customer service interactions. It also provides real-time translation to serve global customers in their native language.

How fast does Brainfish provide answers to customer questions?

Brainfish provides answers to customer questions in under 2 seconds. The platform is designed to ensure that customers don't have to wait for responses, hence improving the overall customer experience.

What kind of self-serve features does Brainfish offer?

Brainfish offers a range of self-serve features. It provides instant responses to customer queries, thereby enabling the majority of customers to self-serve their concerns and reducing the need for extensive customer service interactions. Furthermore, Brainfish features an AI-driven help center that aides in providing better customer support.

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