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Experience unparalleled 24/7 customer care with Chaterimo, powered by ChatGPT.

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Experience unparalleled 24/7 customer care with Chaterimo, powered by ChatGPT.

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Overview

Chaterimo is a customer care chatbot that leverages the advanced capabilities of the AI language model ChatGPT to provide businesses with an intelligent and efficient customer service experience.

It provides personalized interactions, transforming how companies communicate with their clients while also reducing customer service costs and saving time.

The platform offers features such as the ability to create a knowledge base, which users can populate via methods like copy and paste, web scraping, file upload, and uploading a Google Shopping XML product feed for e-shops.

Chaterimo has an easy-to-use integration that allows businesses to seamlessly integrate a ChatGPT-powered LiveChat chatbot into their websites. An additional feature is its data management system which considerably simplifies editing and managing your data, reducing potential errors and saving time.

Chaterimo makes use of a powerful AI language model that enhances the chatbot's capabilities, providing nuanced and contextually accurate responses leading to improved user interactions.

It also offers analytics tools to gather reports and discover what users are asking to continuously update the knowledge base. Moreover, with Chaterimo, businesses benefit from a service that operates 24/7 and provides support in multiple languages.

For a more customized experience, it uses API keys from OpenAI for fair usage billing, custom training and avoiding rate limits.

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Initial release

February 5, 2024

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Initial release of Chaterimo.

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Pros and Cons

Pros

Personalized interactions

Cost and time efficient

Knowledge base creation

Web scraping ability

Easy file upload

Google Shopping XML integration

LiveChat chatbot integration

Efficient data management

Contextually accurate responses

User interaction analytics

Operates 24/7, multiple languages

Fair usage billing

Custom training

Avoids rate limits

Website integration feature

Data editing and managing

E-shop product feed integration

Four methods to populate database

Eases data management complexities

Continuous knowledge base updates

Uninterrupted service provision

Supports multiple chat-widgets

Different chat-widget appearances

ChatWidgets with different roles

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Cons

Limited file upload size

Knowledge base creation manual

Dependent on Google Shopping

Single rate limit vulnerability

Privacy with third-party API

Q&A

What is Chaterimo?

Chaterimo is a customer care chatbot that makes use of AI language model ChatGPT to provide intelligent and efficient customer service. It offers businesses cost-effective and time-saving solutions that transform the way they communicate with their clients. The chatbot can create a knowledge base, integrate a LiveChat chatbot into websites, manage data, and offer advanced analytics tools.

How does Chaterimo use AI language model ChatGPT?

Chaterimo uses the AI language model ChatGPT to ensure intelligent interaction with users. It aids the chatbot in crafting nuanced and accurate responses based on context, which leads to improved user interaction. The model also enhances the chatbot's capability by providing 24/7 service in multiple languages directly on a business website.

What is a knowledge base in Chaterimo and how can I create it?

A knowledge base on Chaterimo is a database users can create to optimize the responses of the chatbot. It is populated with relevant information via copying and pasting, web scraping, file upload, and uploading a Google Shopping XML product feed for e-shops. This depository of information enables Chaterimo to provide intelligent and responsive chat services.

What are the methods to populate the knowledge base in Chaterimo?

Chaterimo offers four primary methods to populate a knowledge base: copying and pasting text contents, web scraping for transferring content directly from a website, file upload for documents (PDF, Word, TXT) with a size up to 5MB, and Google Shopping XML product feed upload for e-shop owners.

How does the website integration work in Chaterimo?

Chaterimo allows for a user-friendly experience with its integration process. Businesses can integrate a LiveChat chatbot powered by ChatGPT into their websites with ease, offering visitors immediate and intelligent customer care.

Can you tell me about the data management system of Chaterimo?

Chaterimo’s data management system simplifies the process of editing and managing data. The system is designed to streamline data management complexities, saving time and reducing potential errors. It ensures seamless and efficient management of your chatbot customer service.

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What kind of analytics tools does Chaterimo offer?

Chaterimo offers analytics tools that allow users to gather reports and ascertain what inquiries customers are making. The insights from these reports can be used to continuously update the knowledge base, ensuring that the chatbot stays relevant and effective.

How does Chaterimo provide 24/7 support?

Chaterimo provides a service that operates 24/7, thanks to the AI language model ChatGPT. Even during non-working hours, holidays, or weekends, the chatbot remains available to address customer inquiries, delivering a consistent and reliable customer service experience.

In what languages is customer support provided by Chaterimo?

Chaterimo's ChatGPT model can provide customer support in multiple languages. Companies conducting business globally or across different ethnic or demographic groups benefit from this multi-language support.

How does Chaterimo use API keys from OpenAI?

Chaterimo uses API keys from OpenAI for a customized user experience, allowing it to ensure fair usage billing, custom training, and avoidance of rate limits. This allows for direct communication with OpenAI's servers, which also results in cost-effective service by billing you precisely for the prompts your chatbot uses.

What exactly does the ChatGPT-powered LiveChat chatbot do on my website?

The ChatGPT-powered LiveChat chatbot integrated through Chaterimo on your website offers personalized and intelligent responses to your website visitors' inquiries. It interacts with your customers 24/7, thus providing uninterrupted customer service.

How will Chaterimo help reduce my customer service costs?

Chaterimo helps reduce customer service costs by managing a significant amount of customer interactions automatically. This results in decreased costs related to hiring, training, and maintaining a large customer service team. The AI chatbot works around the clock and responds to inquiries nearly instantly, adding further to the cost and time-saving benefits.

Can my e-shop benefit from Chaterimo's ability to upload a Google Shopping XML product feed?

Chaterimo can be a valuable tool for e-shops. By uploading a Google Shopping XML product feed, e-shop owners can integrate their products directly into the knowledge base. This enables the chatbot to provide precise product information during customer interactions, boosting e-commerce efforts.

Can Chaterimo's AI language model make responses contextually accurate?

Yes, Chaterimo's AI language model, ChatGPT, provides contextually accurate responses. It uses the context of the conversation and the user’s input to generate nuanced and appropriate responses, leading to better conversation quality and an improved customer service experience.

What type of reports can I gather with Chaterimo's analytics tools?

With Chaterimo's analytics tools, you have the ability to gather a wide range of reports. You can discover what your users are asking, delve into conversation details, track engagement metrics, and get actionable insights on how to improve the knowledge base and customer service experience.

Who currently uses the Chaterimo platform?

Present users of the Chaterimo platform include Zadavatel, E-Zakazky, and Otidea.

How secure is my data with Chaterimo?

Chaterimo prioritizes the security and privacy of your data. Your API key, which enables direct communication with OpenAI's servers, is securely stored and hashed after saving. It's used strictly for communicating with OpenAI servers and is not used for any other purposes or shared with third parties.

How can I integrate a LiveChat chatbot with ChatGPT into my website using Chaterimo?

Chaterimo offers a user-friendly platform for integrating a LiveChat chatbot with ChatGPT into your website. Its robust system and easy-to-follow steps allow you to add the chatbot to your website smoothly, providing your visitors with immediate and intelligent customer care.

How does providing my OpenAI API Key for the paid programs benefit me?

Providing your OpenAI API Key for Chaterimo's paid programs allows you to guarantee fair usage billing - you're billed directly by OpenAI for the exact number of prompts your chatbot uses, ensuring you only pay for your actual usage. It also makes custom training and tailoring your chatbot faster and more efficient, resulting in a more personalized experience. Lastly, it avoids rate limits, minimizing interruptions in service.

Can I use multiple chat widgets on Chaterimo that support multiple languages?

Yes, in Chaterimo's Advanced + Masterful subscription plans, you can create multiple chat-widgets. These can have different appearances, initial messages in different languages, different ChatGPT models/chat temperatures, and different roles - meaning your website can effectively cater to a diverse, multilingual customer base.

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