Overview

Chatling is a no-code AI chatbot tailored for websites. Its primary application includes customer support, lead generation, and knowledge base search, which are essential for business operations.

Users can create advanced AI chatbots in a visual manner with no coding skills required, using AI models such as GPT and Claude. The chatbots can be added to any website to automate processes like customer support and sales.

Chatling features a drag-and-drop builder for design ease, and allows you to train the AI chatbot automatically using your data sources. Customization options are available, enabling users to align the chatbot's appearance with their brand.

The platform further aids in monitoring and analysis of the chatbot's performance, thereby contributing to its improvement over time. A unique feature of Chatling is its multilingual support, as it can communicate with users in over 85 languages.

Other impressive capabilities include accuracy in responses, privacy and security of data, scalability to handle any number of users and the provision for integration with other tools.

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Initial release

June 15, 2023

Initial release of Chatling.

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Freemium

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$35/month

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Monthly

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Customer support Chatling

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Pros and Cons

Pros

Quick setup without coding

Multiple data sources

Customizable branding

24/7 availability

Instant support in any language

Conversational experience

Enables customer conversation monitoring

Insights into customer needs

Fine-tunes responses

Cost-efficient

Minimal human intervention

Free trial available

Website integration

Visual builder

Uses GPT and Claude models

Drag-and-drop builder

Automatic training with data sources

Design monitoring and analysis

Multilingual support (85 languages)

Privacy and security

Scalability

Integration with other tools

Automatic lead generation

Knowledge base search

Appearance customization

Accurate responses

Can be added to any website

View 22 more pros

Cons

Lack of in-built integration options

Data privacy concerns

Lack of detailed analytics

No voice support

Limited customization options

Doesn't support all platforms

Restricted to website-only integration

Limited data source connectivity

Limited language support

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Q&A

What is Chatling?

Chatling is a no-code AI chatbot designed specifically for websites, with a focus on offering personalized and automated customer support, lead generation, and knowledge base search. Chatling uses advanced AI models like GPT and Claude to learn from your website information and deliver a conversational interaction that mimic human interaction, enhancing customer engagement and satisfaction.

What are the main features of Chatling?

Chatling's main features include an intuitive visual chatbot builder with a drag-and-drop interface, AI training capabilities that leverage data from various sources, customization options for aligning the chatbot's appearance with your brand, analytics to monitor chatbot performance, lead generation capabilities and multilingual support. It leverages multiple AI models such as GPT and Claude, and ensures data privacy and secure usage. Further, it provides seamless integration with other tools.

How does Chatling interact with customers?

Chatling engages with customers by providing instant, 24/7 support, answering queries, and providing required information by learning from your website content. Chatling is capable of conversing in over 85 languages and provides accurate responses, creating a conversational experience that closely mimics human interaction.

How can I install Chatling on my website?

Chatling can be easily installed on your website by inserting a simple code snippet, without the need for any coding skills. The process is quick and straightforward, making it feasible for any business owner to integrate it into their site.

Does Chatling require any coding skills?

No, Chatling does not require any coding skills. It has been designed with a visual builder that simplifies the process of creating chatbots. You can customize and train the AI chatbot using drag-and-drop elements and by automatically training it on your data sources.

Can I customize the appearance of the Chatling chatbot?

Yes, you can fully customize the appearance of the Chatling chatbot, allowing it to match your brand aesthetics. This includes changes to the look and feel of the chatbot to suit your business needs.

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How does Chatling learn from my website content?

Chatling learns from your website content by automatically training the AI on your data sources. You simply upload documents, add your website, and connect other data sources so the chatbot can utilize the data to provide accurate and personalized responses to customers.

What languages does Chatling support?

Chatling supports multilingual interaction with users in over 85 languages, increasing its scope and usability across different regions and demographies.

How can I monitor conversations with Chatling?

You can monitor conversations with Chatling through its built-in analytics feature. This feature provides insights into what customers are looking for and how the chatbot is performing, thus helping businesses fine-tune their responses and improve accuracy.

How does Chatling help with lead generation?

Chatling aids lead generation by capturing leads from chatbot interactions to grow your business. Through automatic customer support and direct engagement, potential leads are maintained and nurtured, thereby boosting lead generation efforts.

What AI models are used for Chatling?

Chatling uses various AI models to power its functionality. Specifically, it employs models such as GPT-3.5, GPT-4, and Claude 3 to deliver precise, accurate, and context-rich responses.

Can Chatling be integrated with other tools?

Yes, Chatling can be integrated with other tools and services. It supports seamless integration with popular tools like Zapier, thereby allowing businesses to centralize their operations and maximize their chatbot utilization.

How is privacy and security handled in Chatling?

Chatling puts a high importance on privacy and security, ensuring that user data is stored securely and is never shared with third parties. Use of the platform is governed under comprehensive privacy and security policies that enhance trust in its operations.

Can Chatling be used for sales automation?

Yes, Chatling can be used for sales automation. By providing round-the-clock automated customer support, answering queries and providing information, Chatling can guide customers in their purchase journey. Plus, its ability to capture leads aids in streamlining the sales process.

What kind of insights can I get from using Chatling?

Chatling enables businesses to get insights into customer needs and chatbot performance. Its analytics feature tracks and analyzes chatbot interactions, providing valuable information on aspects such as the number of visitors, bounce rate, traffic source, and more that can be leveraged to improve the chatbot and enhance its effectiveness.

How does Chatling improve over time?

Chatling improves over time by continuously learning from various data sources including your website content, documents, previous interactions, and more. This data is constantly used to fine-tune responses and increase accuracy. Also, the built-in analytics provide insights that can be used to enhance the chatbot's performance over time.

Does Chatling offer a free trial?

Yes, Chatling does offer a free trial. It allows businesses to experience its workings and benefits before formal commitment. No credit card information is required to access this trial.

What type of customer support does Chatling offer?

Chatling provides a highly efficient form of customer support through its AI chatbot. Equipped with the capability to understand and respond to customer queries in real-time, 24/7, it considerably enhances support whilst expanding its reach to customers worldwide.

How does Chatling reduce the customer support workload?

Chatling effectively reduces customer support workload by providing automated, instant, and personalized responses to customer inquiries. It eliminates the need for manual inputs for every customer query, thereby saving on time and labor. Further, its ability to handle any number of users allows businesses to scale their customer service without additional workforce requirements.

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