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Overview Discussion

Overview

IllumiChat is an AI-powered customer support platform that helps crush wait times, improve NPS, and reduce churn.

🚨 The Problem It Solves

Customer service teams especially in fast-scaling SaaS and mid-market companies often struggle with:

- Fragmented knowledge across tools like Notion, Confluence, Zendesk, CRMs, etc.
- Slow support response times due to agents hunting for answers across tabs.
- High support costs from repetitive queries.
- Rigid, rule-based bots that can’t handle nuanced, context-rich questions.

💡 What IllumiChat Does

IllumiChat addresses these issues with a centralized, intelligent chat system that:

1. Aggregates Knowledge from Multiple Sources

- Integrates with Notion, Zendesk, Confluence, Google Drive, ServiceNow, and more.
- Supports structured and unstructured formats (PDFs, HTML, CSVs, etc.).
- Auto-syncs and indexes content in real-time.

2. Deploys Branded, No-Code Chatbots

- Drag-and-drop builder to design flows, fallback logic, and escalation paths.
- Fully customizable UI and tone to reflect your brand.
- Embeds easily into websites, SaaS apps, or help centers.

3. Delivers Context-Aware Answers

- Uses Retrieval-Augmented Generation (RAG) to respond with real citations.
- Supports multi-turn and complex queries.
- Reduces hallucinations via domain-specific constraints and fallback logic.

4. Assists Human Agents

- Offers real-time suggested replies during live chats.
- Enables human handoff through integrations with Intercom, Zendesk Chat, or Slack.

5. Automates Workflows

- Triggers actions like sending emails, tagging tickets, or connecting with Stripe via webhooks and Zapier.

6. Provides Rich Analytics

- Dashboards for tracking CSAT, deflection rates, resolution time, and usage.
- Alerts for content gaps and “unanswered” queries to improve knowledge bases.

📈 Impact and Results

- 40% reduction in ticket volume within weeks of deployment.
- 30–50% improvement in answer accuracy vs. rule-based bots.
- Lower hallucination rates than generic chatbot platforms.
- Deployment in under 10 minutes using no-code onboarding.

🎯 Ideal Use Cases

- SaaS and mid-sized companies needing scalable support.
- Teams looking to unify knowledge and reduce ticket backlogs.
- Organizations seeking a low-maintenance, branded AI support solution.

Key Features

  • ● Ai-powered Search & Ask: Find Answers Fast Using Intelligent Search Combined With Your Personal Knowledge Base.
  • Ai Chatbot & Playground
  • Ai Chatbot Builder
  • Advanced Analytics And Reporting
  • Large Language Models
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Releases

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IllumiChatv2
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Get notified when a new version of IllumiChat is released
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IllumiChat v2
Jul 7, 2025
Greg Werner
wrote:
IllumiDesk is now IllumiChat!

Build custom AI chatbots using your knowledge from sources like Notion, Confluence, Google Drive, OneDrive, and many more! Use any of the leading GenAI models with custom instructions.

Early access pricing for a limited time.

Crush your customer service like a boss!

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