Chatbot for Email using your Data!

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March 19, 2025

InboxPilot - Custom Trained Chatbot for email and web...

Customer support

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4.7(3)1

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Chatbot for Email using your Data!

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Customer support146 0

Agent Customer Support AI Automation Automated Ticket Replies Email Automation Custom ResponsesFree + from $9/mo

Most popular alternative: IllumiChat (871 saves)

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10,984 www.inboxpilot.co

Author

Samih Sghier

🛠️ 1 tool

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InboxPilot is a powerful AI email and website chatbot that integrates with your email account, tapping into your company’s public-facing data—such as your website, FAQs, and brochures—to instantly draft or send customized replies. Designed to automate responses for support@, info@, or any high-volume inbox, it optimizes your workflow, saves valuable time, and keeps your email manageable.

Setup is quick and simple, taking just 5 minutes:

1) Sign up for an account
2) Upload your preferred public-facing data sources—options include files, raw text, website URLs (we’ll crawl them for you), FAQs, or sample email conversations
3) Connect your email

That’s all it takes—your inbox will run on autopilot with smart, tailored responses!

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Initial release

March 19, 2025

Samih Sghier

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Initial release of InboxPilot - Custom Trained Chatbot for email and web....

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Freemium

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$9/month

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Monthly

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Customer support InboxPilot - Custom Trained Chatbot for email and web...

Customer support

12,309

4.7(3)1

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4.7

Average from 3 ratings.

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Comments(1)

Alex P

🙏 1 karma

May 16, 2025

Rated it

We've been using InboxPilot for a couple of weeks now, and it’s been a game-changer for my art studio's business! Our admins were drowning in repetitive customer emails while juggling phone calls and front-desk responsibilities, but we had a debate in our team about whether we could afford to hire support specialists. Now, with AI handling emails 24/7, our admins only review the emails that are escalated. I used to notice that emails went unanswered for hours due to the workload, and I'm sure our customer satisfaction has increased significantly since they receive responses right away. Thank you for the tool!

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InboxPilot - Custom Trained Chatbot for email and web... was manually vetted by our editorial team and was first featured on March 18th 2025.

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Pros and Cons

Pros

Automates ticket replies

Crafts custom responses

Integrates with Gmail, Outlook, Zendesk

Uses existing business data

Custom answers for specific questions

Specific email thread access only

End-to-end data encryption

Shares no data with third parties

Encrypts data at rest, transit

Automates email customer support

Improves support efficiency

Successfully recognized by companies

Website data crawling feature

Automated email responses and drafts

Escalates queries when necessary

Agent actions are observable

Confidence score-based replies

Strict data security measures

Supports multiple languages

Understands contextual conversation

Flags Complex issues for humans

Data isolation in secure containers

Supports coherent and meaningful conversations

Affordable plans with no extra costs

Knows internal and external documentation

Adjustable monthly plan allocations

Avoids duplicate responses

Keeps track of email thread context

Adapts to existing workflows

Empathy and brand alignment

Works with private business data

Transfers complex queries to human agents

View 27 more pros

Cons

Cannot replace human interaction

Lacks multilingual support

Limited platform integration

Manual custom response creation

Lack of transparency in decisions

Potential for mishandled escalations

High reliance on full data access

Possibly overly complex for beginners

No evident offline functionality

Limited control on response generation

View 5 more cons

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Q&A

What platforms can InboxPilot integrate with?

InboxPilot can integrate with various platforms including Gmail, Outlook, and Zendesk.

How does InboxPilot use business data to generate responses?

InboxPilot utilizes the existing business data fed into its system to generate smart, context-specific responses to customer inquiries.

Can InboxPilot operate 24/7?

Yes, InboxPilot is designed to draft or auto-reply to emails 24/7.

Can you create custom answers for specific questions with InboxPilot?

Yes, InboxPilot provides a unique feature to create custom answers for specific questions, allowing businesses more control over how the AI interacts with customers.

What is the 'Intelligent AI to Human handover' feature of InboxPilot?

The 'Intelligent AI to Human handover' feature of InboxPilot is a mechanism that allows a customer's request for human intervention to be facilitated in case InboxPilot cannot provide assistance.

Can I control the tone and personality of the AI agent in InboxPilot?

Yes, in InboxPilot, operators can control the AI agent's tone and personality to align with the brand's ethos.

+ Show 14 more

Is data shared with third parties in InboxPilot?

No, InboxPilot ensures that data does not get shared with third parties.

What security measures does InboxPilot have for data?

InboxPilot adheres to strong security measures. It encrypts all data both at rest and in transit, and only accesses specific email threads necessary for response generation.

Does InboxPilot support Gmail, Outlook, and Zendesk Integration?

Yes, InboxPilot supports integrations with Gmail, Outlook, and Zendesk.

Can InboxPilot automate customer support emails?

Yes, InboxPilot is designed to automate customer support emails.

How is confidentiality ensured in InboxPilot’s operations?

Confidentiality in InboxPilot is ensured by only accessing specific email threads necessary for response generation. It assures end-to-end encryption, and is clear that data does not get shared with third parties.

Does InboxPilot provide brand ethos alignment?

Yes, with InboxPilot operators can control the AI agent's personality and tone of voice to align with the brand's ethos.

Can InboxPilot access specific email threads necessary for response generation?

Yes, InboxPilot can access specific email threads that are necessary for response generation.

Does InboxPilot offer end-to-end encryption?

Yes, InboxPilot offers end-to-end encryption of all data.

Can InboxPilot help in automating ticket replies?

Yes, one of InboxPilot's key features is the ability to automate ticket replies, significantly reducing the workload on customer service teams.

Can InboxPilot manage business emails?

Yes, InboxPilot is capable of managing business emails, both in terms of response generation and overall management.

What features does InboxPilot have for AI assistance?

InboxPilot offers several features for AI assistance including auto-response to emails, intelligent AI to human handover, and the ability to create custom answers for specific questions.

Can InboxPilot handle customer inquiries?

Yes, InboxPilot can effectively handle customer inquiries by generating smart responses based on the existing business data.

How does InboxPilot handle confidential customer interaction?

InboxPilot ensures confidential customer interaction by only accessing specific email threads necessary for crafting responses and offers end-to-end encryption. Personal or sensitive customer information is never shared with third parties.

Does InboxPilot streamline email customer support?

Yes, InboxPilot is designed to streamline email customer support by automating ticket replies and crafting custom responses. It can operate 24/7, freeing up time for customer support agents to focus on more critical tasks.

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