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AI-powered customer service automation platform

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AI-powered customer service automation platform

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Overview Discussion

Overview

Kommunicate is an AI-Powered Customer Service Automation Platform designed to deliver a superior customer experience. Its main feature includes the ability to use generative AI-powered chatbots and live chat for automating customer service.

The platform assists in efficiently scaling and automating customer communication. The tool includes a 'Kompose Chatbot Builder' and a 'Generative AI Chatbot' which are used to devise and implement AI chatbots tailored to specific business needs.

With its Dialogflow Integration feature, it allows businesses to help streamline their chatbot creation process. Other features include FAQ Chatbot, Live Chat and solutions catered to specific industries such as eCommerce, healthcare, education, and banking.

Integrations with popular platforms are possible, enhancing omnichannel messaging and offering CRMs, automation, and analytics. Furthermore, it allows the creation and management of WhatsApp business chatbots, enhancing omnichannel customer interaction.

With features like codeless chatbot building and effortless, accurate, and immediate training, it facilitates easy deployment and plug-and-play integrations.

Its designed explicitly with customer service automation in mind, aiming to increase first response time, reduce average resolution time, decrease cost per resolution, and increase customer retention rate.

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June 17, 2021

Initial release of Kommunicate.

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Pros and Cons

Pros

No-code builder

Seamless bot-human integration

Rich messaging support

NLP-powered support bots

24/7 customer support

Single dashboard management

Multi-channel support

Insights and analytics

Lead qualification capabilities

Scheduling meeting tasks

Dialogflow integration

Omnichannel messaging

CRM integration

FAQ chatbot

Industry-specific solutions

WhatsApp business chatbots

Codeless chatbot building

Immediate training

Customer retention boost

Kompose Chatbot Builder

Integrations with popular platforms

First response time increase

Reduction in resolution time

Decrease in cost per resolution

Supports over 100 languages

Human-like conversations

Solutions for eCommerce, healthcare, education, banking

Integrates with existing customer service platforms

Seamless bot-to-human handoff

Enterprise-grade security and data protection

Compliant with GDPR, SOC 2, ISO 27001, HIPAA

Support in multiple languages

Trainable with own data

Web and mobile deployment

Handles basic questions and gathers essential information

Integrates with Salesforce, Freshworks, Pipedrive, Zapier and more

Can be fine-tuned on existing content

View 32 more pros

Cons

Codeless building limits customization

Doesn't support all messaging platforms

No out-of-the-box industry-specific solutions

Limited CRM integrations

Knowledge base required to implement

No explicit multi-lingual support

Handoff triggers can be complex

No on-premise deployment options

Limited ticketing system integrations

Requires full Dialogflow integration

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Q&A

What is Kommunicate's AI Chatbot for Customer Service Automation?

Kommunicate's AI Chatbot for Customer Service Automation is a tool specifically designed for businesses. Its purpose is to automate and scale customer communication. It, therefore, marries the best of human and AI capabilities to deliver personalized and efficient customer support experiences.

How does the no-code builder of Kommunicate work?

The no-code builder of Kommunicate is a user-friendly and intuitive platform that allows users to quickly build chatbots from scratch. The builder's design system encourages no-coding, enabling users to create NLP-powered support bots and conversational workflows effortlessly.

What specific tasks can the Kommunicate chatbots perform?

Kommunicate chatbots are capable of performing several tasks. These include qualifying leads, scheduling appointments, and providing uninterrupted customer support 24/7.

What kind of support does Kommunicate offer for channel integration?

Kommunicate offers seamless integration support for a range of channels. These channels include bots, live chat, Facebook, WhatsApp, and Line, thus ensuring the best customer experience regardless of the chosen communication channel.

What insights does Kommunicate's dashboard provide?

Kommunicate's dashboard provides insightful analytics and user information, enhancing businesses' sales, marketing, and customer support efforts. The dashboard consolates all customer conversations, thus enabling businesses to manage their interactions from a single interface. The accompanying AI-powered intent insights further assist both human agents and bots in leveraging conversation history for improved interactions.

Does Kommunicate support Dialogflow integration?

Yes, Kommunicate does support Dialogflow integration. This functionality enables businesses to streamline their chatbot creation process.

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What is unique about 'Kompose Chatbot Builder' and 'Generative AI Chatbot'?

'Kompose Chatbot Builder' and 'Generative AI Chatbot' are two key features of Kommunicate. The Kompose Chatbot Builder allows users to build chatbots tailored to their specific business needs without the need for code. On the other hand, the Generative AI Chatbot, powered by neural network models, is capable of generating natural language responses in dialogues, automating customer service in a realistic and scalable way.

What sectors does Kommunicate cater services to?

Kommunicate caters to a broad array of sectors. Specific industries it caters to include eCommerce, healthcare, education, and banking.

How does Kommunicate enhance omnichannel messaging?

Kommunicate enhances omnichannel messaging through its multi-channel integration capabilities. It allows businesses to manage all customer interactions from a unified platform, regardless of whether the conversation took place via bots, live chat, Facebook, WhatsApp, or Line.

What advantages does the WhatsApp business chatbot offer?

The WhatsApp business chatbot allows users to create and manage chatbots for WhatsApp. This feature enriches omnichannel customer interactions and greatly facilitates efficient communication on one of the most widely-used global messaging platforms.

How does Kommunicate facilitate customer communication automation?

Kommunicate facilitates customer communication automation by letting its chatbots handle tasks such as lead qualification, meeting scheduling, and 24/7 customer support. They use natural language processing to understand and conduct customer interactions, automating much of the associated tasks.

What industries does Kommunicate's platform cater to?

Kommunicate caters to various industries, including eCommerce, healthcare, education, and banking. It provides solutions customized to the needs of these sectors, such as eCommerce support, healthcare assistance bots, education support, and banking chatbots.

How is Kommunicate different from other live chat solutions?

Unlike many live chat solutions, Kommunicate combines both human and AI-powered customer service capabilities. Using AI chatbots, it is capable of delivering a superior customer experience and has the ability to seamlessly transfer complex questions from bots to human agents.

How does Kommunicate support eCommerce, healthcare, education, and banking industries?

Kommunicate caters to the eCommerce, healthcare, education, and banking industries with custom solutions. For eCommerce, it offers chatbots that can handle sales queries, provide shopping assistance and offer customer support round the clock. For the healthcare industry, it provides chatbots that can schedule appointments, answer health advice queries, and help in patient care. For the education sector, Kommunicate offers chatbots that can answer questions about courses, registration processes and student support services. Banking chatbots can be used for services such as answering banking inquiries, assisting with transactions, and providing 24/7 customer service.

Can Kommunicate's bots be integrated with other platforms?

Yes, Kommunicate's bots can be integrated with other platforms. It offers plug-and-play integrations with platforms like Zendesk, Mobile Apps, CRMs, Automation and Analytics, and even WhatsApp for business.

How does Kommunicate manage seamless integration between bots and human agents?

Kommunicate ensures seamless integration between bots and human agents through features like bot-to-human handoff. This is important when chatbots encounter queries or a situation that needs a human touch or intervention. The goal is an uninterrupted and smooth customer service experience.

Can Kommunicate's chatbot builder be used by non-tech users?

Yes, the chatbot builder of Kommunicate is specifically designed to be user-friendly and does not require any coding skills. Users can create support bots and conversational workflows that are powered by Natural Language Processing (NLP) without needing to write a single line of code.

What channels does the Kommunicate's platform support?

Kommunicate's platform supports a wide array of channels, including bots, live chat, Facebook, WhatsApp, and Line. This ensures that businesses can engage with their customers on a variety of platforms simultaneously.

What is the purpose of the AI-Powered intent insights in Kommunicate?

Kommunicate's AI-Powered intent insights play a crucial role in understanding user information and their desired outcomes based on analysis of their texts. These insights help businesses with conversion optimization, personalized user experiences, and overall enhancement of marketing, sales, and support efforts.

Does Kommunicate offer a free trial version?

Yes, Kommunicate does offer a free trial. Users can start for free, according to their website, without the need for a credit card.

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