Overview

Norby AI is a web assistant designed to make websites smarter by providing prompt and correct responses to customer queries. Users simply copy-paste their product or service descriptions, documentations, or frequently asked questions, and Norby responds to customer inquiries round the clock.

The solution is particularly useful for startups, personal brands, and small companies. With no coding knowledge required, Norby AI is accessible to everyone and demands no setup to get started.

Users only need to create an account, insert a snippet of code into their web page, and upload their FAQs into the automation system. As a result, this user-friendly tool becomes a readily-available web page assistant, making it an easy, swift, and practical solution for those aiming to improve their user experience and customer service on their website.

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Initial release

June 9, 2021

Initial release of Norby AI.

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🇪🇪Estonia

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Freemium

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$0.17/month

Billing frequency

Monthly

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Pros and Cons

Pros

Human-like customer care

Upsell tools

Shopping cart recovery tools

30 day free trial

Cookiebot system

Content personalization

Cross-site request forgery prevention

Error detection

Visitor ID assignment

Visitor behaviour analysis

Multi-site visitor tracking

Ad relevance optimization

Easy to use

Customer experience improvement

Web3 assistant

No coding required

FAQ handling

24/7 availability

Startups and small business suitable

Personal branding tool

Immediate setup

Web page assistant

Customer query responses

Behaviour tracking cookies

Usability for non-techies

Code snippet integration

Marketing cookies

View 22 more pros

Cons

Only provides written communication

Limited to website installations

Relies heavily on Cookiebot

Requires manual FAQ upload

Website snippet code insertion required

No advanced interactions

No native mobile app support

No visual aids/ media in responses

Restricted to English language

No emotions or sentiment analysis

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Q&A

What is Norby AI?

Norby AI is an artificial intelligence chatbot designed to provide human-like customer care. It's especially aimed at online stores, healthcare, crypto, and fintech businesses. The chatbot is powered by Cookiebot, a consent and cookie management service and has features such as upselling and shopping cart recovery tools. It also offers a 30-day free trial.

How does Norby AI work?

Norby AI works as a web assistant which provides prompt and correct responses to customer queries. Users simply copy-paste their product or service descriptions, documentation, or frequently asked questions, and Norby AI responds to inquiries round the clock. It uses cookies to detect errors, assign visitor IDs, track behavior, and optimize ad-relevance.

What types of industries can Norby AI be used in?

Norby AI can be used in multiple industries including online stores, healthcare, crypto, and fintech businesses.

How does Norby AI use cookies to improve functionality?

Norby AI uses cookies to improve functionality by detecting errors, assigning visitors unique IDs to prevent double registration, tracking visitor behavior to personalize content and ads, tracking visitors across websites for data analysis, and optimizing ad relevance.

What type of businesses is Norby AI best suited for?

Norby AI is best suited for startups, personal brands, and small companies due to its easy setup and 24/7 availability.

Do you need coding knowledge to use Norby AI?

No, you do not need coding knowledge to use Norby AI. The solution is accessible to everyone and needs no setup or coding knowledge to get started.

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What is the process to start using Norby AI?

To start using Norby AI, users need to create an account, insert a snippet of code into their web page, and upload their FAQs into the automation system. This process makes Norby a readily-available web assistant.

What is the purpose of the 30-day free trial?

The 30-day free trial allows users to test out Norby AI and its functionalities before deciding to commit to a paid plan. This helps to gauge the efficacy and relevance of the AI to the user's specific needs.

Does Norby AI provide 24/7 customer service?

Yes, Norby AI provides 24/7 customer service by consistently responding to customer queries round the clock.

How does Norby AI handle customer inquiries?

Norby AI handles all customer inquiries by providing correct, timely, and appropriate responses. This is achieved by users inputting their product or service descriptions, documentations, or frequently asked questions which Norby AI learns from and uses to respond.

What is Cookiebot and how does it power Norby AI?

Cookiebot is a consent and cookie management service. It powers Norby AI by enabling the system to categorize cookies into Necessary, Preference, Statistics, and Marketing, detect errors, assign visitors ID's, track visitor behavior, and optimize ad-relevance.

What are the categories of the cookies used in Norby AI?

The cookies used in Norby AI are categorized into Necessary, Preference, Statistics, and Marketing.

How can Norby AI help improve user experience?

Norby AI helps improve user experience by ensuring the website is smart, responsive, and accessible around the clock. Furthermore, it addresses customer queries promptly and accurately which greatly enhances the overall user experience on the website.

What is the process to insert Norby AI into my website?

To insert Norby AI into your website, you simply need to insert a snippet of code provided during the setup process.

How does Norby AI prevent cross-site request forgery?

Norby AI prevents cross-site request forgery through the utilization of cookies managed by Cookiebot. These cookies are designed to prevent fraudulent transactions and enhance security.

How can Norby AI automate FAQ handling?

Norby AI automates FAQ handling by allowing users to upload their FAQs into the automation system. The AI learns from these FAQs and responds to related customer inquiries in real-time.

How does Norby AI assist with website traffic analysis?

Norby AI assists with website traffic analysis by tracking visitors across websites through the use of cookies. The AI can then analyze this data to draw insights and optimize ad relevance.

Where can I find the pricing details of Norby AI?

Pricing details of Norby AI can be found on the pricing page of Norby AI's website. The URL for the pricing page is 'https://norby.io/pricing'.

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