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Support Flow | PixieBrix
Solve Cases Faster, Avoid Escalation
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Support Flow | PixieBrix
Customer support
5,074
5.0
Inputs:
Outputs:
Solve Cases Faster, Avoid Escalation
Most popular alternative: IllumiChat (871 saves)
Solving a technical support ticket shouldn’t mean five tabs open, three Slack pings, and dragging engineers into issues they shouldn’t touch. That’s the escalation tax — wasted time, rising costs, and frustrated customers.
PixieBrix Support Flow is the first AI-powered copilot built for technical support teams. It integrates directly into the tools you already use — CRMs, issue trackers, observability platforms, even production environments — without IT bottlenecks, stale data indexing, or one-size-fits-all bots.
Instead of deflecting customers, PixieBrix empowers agents to resolve complex cases 40% faster, cut escalations, and boost CSAT by 20%. With enterprise-grade security (SOC 2, AES-256, SAML/SSO) and low-code customization, Support Flow scales across teams handling bugs, product variants, and integrations that demand deep, multi-system expertise.
PixieBrix Support Flow is the first AI-powered copilot built for technical support teams. It integrates directly into the tools you already use — CRMs, issue trackers, observability platforms, even production environments — without IT bottlenecks, stale data indexing, or one-size-fits-all bots.
Instead of deflecting customers, PixieBrix empowers agents to resolve complex cases 40% faster, cut escalations, and boost CSAT by 20%. With enterprise-grade security (SOC 2, AES-256, SAML/SSO) and low-code customization, Support Flow scales across teams handling bugs, product variants, and integrations that demand deep, multi-system expertise.
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Releases
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October 3, 2025
Eric Bodnar
Initial release of Support Flow | PixieBrix.
Pricing
Pricing model
Freemium
Paid options from
$30/month
Billing frequency
Monthly
Customer support
5,074
5.0Other tools by this author
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14,062298Released 2y agoNo pricing
Prompts & Results
Add your own prompts and outputs to help others understand how to use this AI.
Support Flow | PixieBrix was manually vetted by our editorial team and was first featured on October 3rd 2025.
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38,99928Released 24d agoFree + from $19.99/mo
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Really handy tool — just double-click and it drops in things like videos, FAQs, or product blocks. Makes blog posts way more engaging without any extra hassle.
Pros and Cons
Pros
Hyper-customizable workflows with low-code extensions
Works across all existing tools instead of replacing them
Real-time data access (no stale indexing or snapshots)
Reduces MTTR (mean time to resolution) by up to 40%
Prevents unnecessary escalations, saving engineering time
Increases CSAT by up to 20%
Supports contextual, in-flow answers and direct actions
Transparent KPI reporting and engagement analytics
Empowers agents with ownership and autonomy
Secure by design (SOC 2, AES-256 encryption, SAML/SSO)
Built for enterprise scale with continuous compliance monitoring
Custom displays, connectors, and sidebars for unique needs
Avoids context switching across systems
Flexible deployment with white-glove setup available
Dual-licensed source-available code for transparency
View 10 more pros
Cons
May require upfront customization for maximum value
Can be complex for small, non-technical teams
Full power best realized in enterprise-scale support setups
Integration breadth may be overwhelming for smaller orgs
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Q&A
What is a copilot?
A copilot is PixieBrix’s AI assistant that proactively surfaces technical documentation, telemetry, and actions in context, helping agents resolve complex cases faster.
How does PixieBrix integrate with existing tools?
PixieBrix securely connects with live data from CRMs, issue trackers, observability tools, and more, embedding its UI seamlessly across web apps without replacing existing systems.
What are the main benefits for customer support teams?
Agents save time by getting contextual documentation and telemetry instantly, reducing escalations, avoiding tribal knowledge bottlenecks, and delivering more accurate resolutions.
How do engineers benefit from PixieBrix?
Engineers avoid unnecessary interruptions from escalations, get instant context when escalations do occur, and can better organize product feedback, bug reports, and feature requests.
Is PixieBrix secure?
Yes, PixieBrix is enterprise-ready with SOC 2 accreditation, AES-256 encryption, continuous vulnerability scanning, on-device data processing, and SAML/SSO authentication.
How much does PixieBrix cost?
Pricing depends on team size and needs. Select teams (including TAAFT users) receive a custom copilot, free unlimited OpenAI credits in 2025, plus white-glove onboarding.
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