Reduce support tickets with AI-powered 24/7 customer chat

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April 3, 2024

Resolve247

Customer support

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Reduce support tickets with AI-powered 24/7 customer chat

AI Chatbot Customer Support Query Resolution Ticketing System Integration 24/7 Availability Knowledge Base TrainingFree + from $14/mo

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Overview

Resolve247 is an AI-powered chatbot platform designed to provide instantaneous customer support. The chatbot is trained on the user's website or knowledge base, providing quick, accurate responses to customer queries around the clock, thereby reducing the volume of support tickets.

The tool works by integrating with an existing support ticket system, and it automatically feeds repetitive questions to the AI chatbot to respond. Leveraging your existing documentation, the chatbot provides links to relevant source material with each answer and can automatically include manual responses into its knowledge base.

Customizability options allow the appearance to match your brand and blend into your website's color scheme. Other features include automatic translation, allowing the chatbot to respond in the language it is spoken to, and an option for human contact messages to be sent to your preferred email within your ticketing system.

In terms of setup, it requires adding a single line of code to your website/knowledgebase for implementation. The onboarding process is straightforward, and assistance during setup is available.

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March 3, 2024

Initial release of Resolve247.

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Customer support Resolve247

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Pros and Cons

Pros

24/7 customer support

Instant response

Knowledge base training

Website integration

Automatic repetitive question handling

Support ticket system integration

Links to relevant source material

Automatically includes manual responses

Brand customizability

Color scheme blending

Automatic translation

Option for human contact

Email preference within ticketing system

Single line code setup

Straightforward onboarding

Available setup assistance

Reduced support tickets

Instant ticket answer

Anti-Hallucination Guarantee

Zero Switching-Cost

Human Touch option

Relevant sources provided

Auto Knowledge Top Up

Money-back Guarantee

Hobby, standard, pro, ultimate plans

Chatbot variants

Unlimited embeds

Sources capacity

Auto-refresh

Knowledge As A Service

Historical Chat Audit

White label

Monthly to daily plan refresh

GPT-4 Turbo

View 29 more pros

Cons

Requires website/code integration

Training limited to own knowledgebase

Depends on existing support system

No multi-channel integration

No standalone mobile app

Repetitive question handling only

Limited customization options

No voice recognition

Charges based on questions volume

High-tier features are expensive

View 5 more cons

Q&A

What is Resolve247?

Resolve247 is a platform that uses AI to power chatbots for customer support. The tool is designed to provide immediate responses to customer queries and is trained based on the user's website or knowledge documentations. Additionally, it works by integrating with an existing support ticket system and fielding repetitive questions to the AI bot for response.

How does Resolve247 integrate with my ticketing system?

Resolve247 integrates with your existing ticketing system by directly feeding repetitive questions to the AI chatbot. This way, it frees up more of your resources that would otherwise be used for handling redundant ticketing requests.

What are the customization options for Resolve247?

With Resolve247, you have a host of customization options at your disposal. You can change the chatbot's appearance to match your brand and blend with your website's color scheme. This feature is available to ensure that the chatbot experience is seamless and consistent with your brand's visual identity.

How does Resolve247 handle repetitive customer queries?

Resolve247 effectively handles repetitive customer queries by autonomously responding to these frequent questions. This task is carried out by the AI chatbot which is specifically trained on your website or knowledge base to respond in an accurate and timely manner.

What is the purpose of the automatic translation feature in Resolve247?

The purpose of the automatic translation feature in Resolve247 is to allow the AI chatbot to respond to customer queries in whichever language they're spoken to, thereby aiding with international customer communication and eliminating the requirement for translating your documents into multiple languages.

How do I implement Resolve247 on my website or knowledge base?

To implement Resolve247 on your website or knowledge base, all you need to do is add a single line of code. This simple measure has been designed for a quick and hassle-free installation process.

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What kind of support can I expect during the setup process of Resolve247?

During the setup process of Resolve247, you can expect to receive ample support to facilitate a smooth onboarding onto the platform. From adding the code snippet to your website or knowledge base to other queries you may have, you will receive assistance to ensure a streamlined setup.

Can Resolve247 send human contact messages to my preferred email?

Yes, Resolve247 has a feature that allows you to receive human-contact messages at your preferred email. This ensures that you are notified of any significant communications that require human intervention.

How does resolve247 decrease the volume of support tickets?

Resolve247 decreases the volume of support tickets by providing immediate responses to customer queries through its AI chatbot. This results in reducing the need for customers to raise a support ticket, thereby decreasing the volume of such tickets.

Is it required to switch my existing ticketing system to use Resolve247?

No, it's not necessary to switch your existing ticketing system to use Resolve247. This platform adds functionality to your current support system, so you'll face no switching hassles.

Can the appearance of Resolve247 match my brand and website color scheme?

Yes, Resolve247 offers customization options that allow its appearance to match your brand and blend into your website's color scheme. This allows for a seamless integration of the chatbot into your online presence.

Can Resolve247 respond to customer queries in different languages?

Yes, Resolve247 has a feature for automatic translation that allows the chatbot to respond to customer queries in the language it's spoken to, thereby aiding seamless communication with customers of different linguistic backgrounds.

How quickly can Resolve247 provide accurate responses to customer queries?

Resolve247 is designed to provide instantaneous responses to customer queries. By leveraging AI and training based on your website or knowledge base, the tool can offer quick, accurate replies to customer questions round the clock.

Does Resolve247 provide links to relevant source material with each response?

Yes, Resolve247's chatbot provides links to pertinent source material with each response. This allows customers to further dive into your documentation if they wish to.

How does Resolve247 update its knowledge base with manual responses?

Resolve247 updates its knowledge base with manual responses by automatically including these in its database. This way, the system constantly improves its response capability.

How to start using Resolve247?

To start using Resolve247, you simply need to go through three steps which include a quick start where your chatbot starts training on your website or knowledge base, copy and paste a single line of code, and then your chatbot is ready and can start providing your customers with 24/7 support.

What are the costs of using Resolve247?

Resolve247 offers several pricing plans with various features to cater to different business needs. The plans range from $14/month to $349/month offering various features like up to 50,000 questions/month, up to 100 chatbot variants, unlimited embeds, daily refresh and more.

What is the hallucination free guarantee provided by Resolve247?

Resolve247's hallucination-free guarantee ensures that the AI only provides answers taken directly from your information. If it ever gives an answer that isn't derived from the given data (a 'hallucination'), you'll get that month's chatbot for free.

What are the plans available for Resolve247?

Resolve247 offers a variety of plans to cater to different needs. The pricing plans include Hobby at $14/month, Standard at $29/month, Pro at $59/month, and Ultimate at $349/month. Each plan comes with different features including variants of chatbot embeds, source URLs, and more.

What is the process to get a refund from Resolve247 if not satisfied?

If you're not satisfied with the service provided by Resolve247, you can request a refund. They offer a money-back guarantee, meaning if you install your chatbot and find it doesn't suit your needs, they are happy to arrange a refund.

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