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AI-powered instant customer support bots

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July 24, 2024

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SupBot

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AI-powered instant customer support bots

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Overview Discussion

Overview

SupBot is an AI-driven support solution designed to handle customer support instantly. It allows users to train and deploy AI-powered support bots for their respective business or projects.

The setup process for the bot is straightforward - users can train the bot to function based on certain inputs, test the bot for accuracy, and then deploy it with minimal coding required.

The deployment process involves merely copying and pasting a script into the user's project or website. SupBot has an in-built ticketing system which it utilizes to organize and manage customer inquiries.

SupBot incorporates OpenAI technology to generate customized support bots, taking advantage of the flexibility and adaptability of this AI engine. Once integrated into a website, the bot handles chat support, leaving the human resource to focus on other important tasks.

If a customer requests to speak to a human, a notification is forwarded via email, providing an efficient way of ensuring customer satisfaction.The tool offers two pricing plans: 'Standard' and 'Premium'.

In the Standard plan, users can train and deploy one bot whereas with the Premium plan, users can train and deploy up to five bots. Both plans allow for unlimited bot retraining and vary in the number of monthly messages catered.

For technical support needs, users can simply indicate such a need through the chatbot.Continually striving to provide an easy and seamless experience for users looking to integrate AI within their customer support process, SupBot presents itself as an efficient AI support solution.

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SupBotInitial

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Initial release

June 19, 2024

Adrian Axenie

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Initial release of SupBot.

Adrian Axenie

@adrianaxenie

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Joined: September 2024

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Pros and Cons

Pros

Efficient customer support automation

Minimal coding required

User-friendly bot training

Swift bot testing process

Simple bot deployment process

Convenient web integration

Pricing versatility (Standard & Premium)

Unlimited bot retrain option

In-built ticketing system

Real-time chat support

Allows human intervention notification

Efficient email notification system

Support availability through chatbot

Multiple bots in Premium plan

Capacity for high monthly messages

View 10 more pros

Cons

Limited bot deployment

Reliance on email notification

No multi-language support

Limited pricing plans

No mobile app

No API integration

No standalone ticketing access

Lacks comprehensive analytics

No integration with CRM systems

View 4 more cons

Q&A

What is SupBot?

SupBot is an AI-powered tool designed to provide instant customer support. It enables users to easily train and deploy custom support bots for their respective business or project. These bots handle chat support on the website, freeing up human resources for other tasks. Additionally, SupBot uses an in-built ticketing system to organize and manage customer inquiries and features a smooth setup process requiring little to no coding.

How does the SupBot ticketing system work?

SupBot has an integrated ticketing system designed to organize and manage customer inquiries efficiently. However, specific operational details of the ticketing system functionality are not provided on their website.

How does SupBot integrate OpenAI technology?

SupBot integrates OpenAI technology to create and train custom support bots. Users can provide specific inputs to train the bots, thereby enabling the creation of highly tailored AI support solutions. However, the website does not provide detailed technical information about how the OpenAI technology is integrated or utilized within SupBot.

How can I train my SupBot?

Training SupBot involves setting specific inputs based on how you want the bot to function. After purchasing SupBot, users are redirected to their chat dashboard where they can start training their first bot. The bot can be tested repeatedly for accuracy ensuring optimal effectiveness.

What is required in the deployment process for SupBot?

The deployment process for SupBot is straightforward and requires minimal coding. After training and testing the bot for accuracy on their website, users can deploy it by simply copying and pasting a script into their project or website.

How is SupBot integrated into a website?

SupBot is integrated into a website by copying and pasting a script into the project or website. This deployment method is designed to be straightforward and requires minimal coding, allowing users to easily add an AI-support chatbot to their online platforms.

+ Show 14 more

How does SupBot handle chat support?

Once SupBot is integrated into a website, it takes over chat support, responding to customer inquiries and issues. In cases where a customer requests to interact with a human, SupBot forwards an email notification to the relevant personnel.

How are email notifications managed when a customer requests to speak to a human?

When a customer requests to speak to a human being via the chat function, SupBot manages this by forwarding an email notification to the relevant staff. This system ensures that human support is looped in when necessary, enhancing customer satisfaction by providing a timely response.

What are the pricing plans available for SupBot?

SupBot offers two pricing plans: 'Standard' and 'Premium'. The 'Standard' plan is priced at $15 per month, while the 'Premium' plan costs $45 per month.

What is the difference between the 'Standard' and 'Premium' SupBot plans?

The 'Standard' and 'Premium' plans differ in the number of trainable and deployable bots, as well as the number of monthly messages handled. The 'Standard' plan allows for one bot, with 10,000 monthly messages, while the 'Premium' plan allows for five bots, with 100,000 monthly messages. Both plans include unlimited bot retrains and access to the ticketing system.

Can I retrain my SupBot after it has been deployed?

Yes, both the 'Standard' and 'Premium' SupBot plans allow for unlimited retraining of the deployed bots.

How many bots can be trained and deployed in the premium plan?

The 'Premium' plan allows users to train and deploy up to five bots.

Where do I copy and paste the script for deploying SupBot?

The script for deploying SupBot should be copied and pasted into your project or website. Specific location or section to paste the script on the website is not specified.

How can I indicate my technical support needs through SupBot?

Technical support needs can be indicated by clicking the chat icon present at the bottom right corner of their website and requesting for the support email.

How does SupBot assist with customer satisfaction?

SupBot contributes to customer satisfaction by ensuring instant, AI-powered responses to customer inquiries. It also escalates requests to speak to a human by forwarding an email notification which ensures timely and appropriate responses.

What is the amount of coding required to setup SupBot?

The amount of coding required to setup SupBot is minimal. The website explains that the bot can be deployed by simply copying and pasting a script, which implies that users don't need extensive programming skills to implement SupBot.

What is the capability of SupBot in managing customer inquiries?

SupBot uses an integrated ticketing system to efficiently manage customer inquiries. It can autonomously respond to queries or, if a customer requests to speak to a human, forward an email notification ensuring no inquiry goes unaddressed.

How many messages can be catered in the 'Standard' and 'Premium' plans respectively?

In the 'Standard' plan, SupBot can cater to 10,000 monthly messages, whereas in the 'Premium' plan, SupBot can handle up to 100,000 monthly messages.

How does SupBot enable seamless experience for users looking to integrate AI within their customer support process?

SupBot aims to provide a seamless experience for users integrating AI into their customer support process by offering an easy setup, training, and deployment process, requiring little to no coding. This removes typical barriers to entry in adopting AI technology and also saves time, allowing human resources to focus more on important tasks and less on answering routine support inquiries.

Is there a free trial available for SupBot?

Yes, there is a 7-day free trial available for SupBot. Users are free to try the tool before deciding on a subscription plan.

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