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Tawk
Inputs:
Outputs:
Free live chat for your website.
Most popular alternative: IllumiChat (871 saves)
By unverified author Claim this AI
tawk.to is a suite of free, comprehensive chat tools for websites. Its offering includes live chat software which allows businesses to monitor real-time traffic and interact with visitors on their website.
In addition to the live chat feature, the platform also serves as a Customer Relationship Management (CRM) tool where contacts can be managed and organized efficiently.
It provides a Help Center feature, aimed at empowering customers to self-serve by accessing available resources. tawk.to also offers 'Chat Pages' for businesses to create a customizable live chat experience on their websites.
The platform supports team chat for improved collaboration among team members. One notable new feature is 'AI Assist', an artificial intelligence feature that enables businesses to train fully automated bots for their websites.
The various services offered by tawk.to can be especially beneficial for customer service, allowing efficient response to customer inquiries, and proactive engagement with potential customers.
For businesses seeking remote assistance, the platform also has an option to hire chat agents or virtual assistants from a range of specializations. Despite its extensive feature set, tawk.to maintains a commitment to accessibility with an easy set-up process.
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Releases
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Notify me
February 16, 2024
Initial release of Tawk.
Pricing
Pricing model
Free
Paid options from
Free
Prompts & Results
Add your own prompts and outputs to help others understand how to use this AI.
Tawk was manually vetted by our editorial team and was first featured on March 16th 2024.
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12,66597v2.1 released 2mo agoFree + from $45/mo
This is the first AI marketing tool I’ve used that actually helps me get things done, not just suggest generic ideas. The mix of AI-powered strategy and real experts executing the work makes it feel like having a high-performance marketing team without the overhead -
29,018396v1.0 released 11mo agoFree + from $35/mo
This team took the time to understand the industry, problem and its users and designed a perfectly engineered solution. Kudos.
Pros and Cons
Pros
Free comprehensive chat tools
Includes live chat software
Real-time traffic monitoring
Interactivity with website visitors
In-built CRM tool
Contacts management and organization
Help Center feature for self-service
Provision of Chat Pages for customization
Supports team chat for collaboration
Efficient response to customer inquiries
Proactive engagement with potential customers
Option to hire chat agents or virtual assistants
Multiple language support
Easy set-up process
Suite of services beneficial for customer service
Remote assistance for businesses
Customizable live chat experience
Javascript API
Group messaging availability
Screen sharing capability
Real time customer activity tracking
Unlimited history
Geo IP Tracking
Secure encryption
Visitor information provision
Detailed Reporting
Message filtering and sentiment tracking
Custom tabs
Automated Translation (beta)
In-Chat Payments (beta)
Unlimited agents
File Transfer
Domain Restriction
Scheduler
Aliases and departments
Video and voice add-ons
Agent to Agent Messaging
Message sneak-peek feature
High Load Dashboard
Multilingual support with 45+ languages
Ban/Unban Visitors
Agent Alerts
Desktop Notifications
Access through multiple platforms
Message sneak-peek feature
View 40 more pros
Cons
Limited bot training capabilities
Lacks on-premise solution
Dependent on Google Cloud
Limited customization options
Potential latency issues
No data backup options
No multi-channel support
Hiring chat agents costs
Not suitable for heavy traffic
New features might be unstable
View 5 more cons
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30,625157v1.13.2 released 2d agoFree + from $5.00/mo🚀 New Release Highlights ✅ Targeted Campaigns Easily launch educational, sales, and marketing campaigns directly to your agent’s users. * Segment your audience into cohorts * Target specific offers for each group * Track detailed metrics: CTA clicks, opens, blocks, and more * Run smarter, more effective campaigns with data-driven insights ✅ Improved Permissions for Group Chats Enjoy fine-grained user permissions in group chats for better control, customization, and security. ✅ Enhanced Bot & API Management Do more with less effort: * Create and manage offers via API * Launch and monitor campaigns programmatically 🐞 Major Stability Improvements & Bug Fixes Significant under-the-hood improvements make the platform faster, more reliable, and more stable than ever.
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7,920149Released 2y agoFree + from $49/mo
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5,95637v1.0.1 released 10mo agoFree + from $-2CoSupport Customer is a game-changer for businesses looking to improve their customer service. The AI-powered chatbot handles routine inquiries across email, chat, social media, and messaging apps, allowing businesses to provide quick and accurate responses 24/7. It’s amazing how it can handle so many queries automatically, even in multiple languages, and still deliver personalized answers using company data. Plus, it’s easy to integrate with existing systems, and it keeps customer data safe. Overall, it helps reduce costs, improve efficiency, and free up human agents for more complex issues. Highly recommend!
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