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Tidio

AI-powered customer service to boost revenue and support

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March 25, 2025

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Tidio

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AI-powered customer service to boost revenue and support

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Overview

Tidio is an AI-driven customer service solution designed to enhance customer interaction, drive lead generation, and optimize support processes. Its key applications include Lyro AI Agent, Live Chat, Help Desk, and Flows.

Lyro AI Agent, a conversational AI, aims to resolve a majority of customer inquiries across various live channels in multiple languages, freeing support agents to dedicate their time to more complex requests.

By leveraging your business data and adopting human-like language, Lyro provides swift responses to customers' queries.The solution's Live Chat and Help Desk tools facilitate real-time interaction with website visitors, tracking their activities while providing tailored offerings.

Integrated dashboard helps manage communication across all channels, with ticket filtering and prioritization features that further reduce response times.

Tidio's Flows, another key component, advances proactive customer engagement through automation. By either utilizing pre-fabricated flow templates or creating custom sales/support flows, businesses can handle missed communications, propose discounts, suggest products, or recover abandoned shopping carts without requiring any coding skills.Tidio also integrates seamlessly with various tools and platforms, including Mailchimp, HubSpot, WordPress, Shopify and Zendesk, among others - increasing workflow efficiency and its practical applications within diverse operational processes.

Thus, Tidio proves beneficial for businesses by enhancing customer satisfaction, increasing conversions, and providing a measurable effect on customer service.

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March 25, 2025

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Pros and Cons

Pros

Real-time Live Chat feature

Integrated Help Desk

Flows for proactive engagement

Advanced ticket filtering

Ticket prioritization reduces response times

Supports multiple languages

Human-like language adoption

Quick response to customer queries

Multi-channel communication management

Provides data-driven personalized offerings

Increased workflow efficiency

Integrates with Mailchimp

Integrates with HubSpot

Integrates with WordPress

Integrates with Shopify

Integrates with Zendesk

Easy creation of custom flows

Pre-fabricated flow templates

Flows handling missed communications

Propose discounts through flows

Suggest products via flows

Recover abandoned shopping carts

No coding skills required

Measurable effect on customer service

Customer activity tracking

Support automation reaches 85%

Significant decrease in waiting times

Lead generation boost

Sales flow automation

Support flow automation

Actionable analytics on agents' performance

Handles messages from all communication channels

Drag and drop simplicity for flow creation

Optimized for ecommerce

Seamless workflow and process integration

70% resolution rate with Lyro

Real-time visitor tracking

Freeing agents for high-value requests

View 33 more pros

Cons

Limited customization for flows

May not handle complex queries

Predominantly live-chat focused

No native CRM

No reporting feature

Ticket filtering lacks depth

No phone support feature

Paid plan could be expensive

View 3 more cons

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Q&A

What is Tidio?

Tidio is an AI-powered customer support solution designed to enhance real-time customer interaction, drive lead generation, and streamline support processes. The core components include the Lyro AI Agent, Live Chat, Help Desk, and Flows. Tidio leverages business data to provide quick and human-like responses to customer inquiries, enabling businesses to serve their customers better and increase overall satisfaction and conversions

How does Tidio optimize support processes?

Tidio streamlines support processes through its Lyro AI Agent, Live Chat, and Help Desk tools. The Lyro AI Agent aims to resolve a majority of customer inquiries quickly and in a human-like manner. Live chat facilitates real-time interaction with visitors on your site, while tracking their activities and providing personalized offerings. Meanwhile, the Help Desk tool aids in managing multi-channel communications via an integrated dashboard, featuring ticket filtering and prioritization options which significantly reduce response times. Tidio Flows furthers the automation of support processes by handling missed communications, proposing discounts, suggesting products, or recovering abandoned shopping carts with no coding skills required.

What is Lyro AI Agent in Tidio?

Lyro AI Agent is a feature of Tidio that uses conversational AI to handle customer inquiries. It targets to resolve a majority of these inquiries across various live channels and in multiple languages. With strategic use of your business data and human-like language, Lyro AI Agent provides swift responses, thereby allowing your support agents to focus on more complicated tasks.

How does the Live Chat feature in Tidio work?

Tidio's Live Chat function lets businesses interact with website visitors in real time. This feature allows tracking of visitors' activities on the website and offers personalized services based on these behaviors. Live Chat extends its capabilities by handling messages from all communication channels in a single integrated dashboard, thus significantly reducing response times.

What can Tidio's Help Desk do?

Tidio's Help Desk is designed to facilitate effective and timely customer service through an integrated dashboard. This tool enables handling of communication across all channels, incorporates ticket filtering and prioritization features, and provides insights into customer activities. It enables real-time interaction with website visitors and helps manage business response effectively.

What are Tidio Flows?

Tidio Flows is a feature that enables proactive engagement with customers through automation. It allows businesses to handle missed communications, propose discounts, make product suggestions, and recover abandoned shopping carts. Tidio Flows uses pre-made templates for sales and support flows or customize these flows based on specific business needs without the need for coding skills.

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What other tools and platforms can Tidio integrate with?

Tidio integrates with a variety of tools and platforms to increase workflow efficiency. Some notable integrations include Mailchimp, HubSpot, WordPress, Shopify, and Zendesk. These integrations work to extend Tidio's functionality and applicability within diverse operational processes.

How can Tidio increase customer satisfaction?

Tidio enhances customer satisfaction by providing AI-driven customer service that resolves queries quickly and professionally. With features like the Lyro AI Agent and Live Chat, customers are given immediate attention and real-time answers. Tidio also allows for personalization of offerings, which increases customer engagement and satisfaction. Through automated Flows, businesses ensure that no communication is missed, further improving the customer experience.

How does Tidio help in lead generation?

Tidio helps in lead generation by enhancing direct interaction with website visitors through features like Live Chat. By tracking visitor activities and providing tailored offerings, Tidio can effectively turn a site visitor into a lead. Besides, the Flows feature helps in managing missed communications, proposing discounts, suggesting products, thus helping to capture and nurture leads more effectively.

What is the role of Lyro AI Agent in resolving customer inquiries?

The Lyro AI Agent in Tidio plays a significant role in resolving customer inquiries by adopting a human-like language and leveraging business data. It aims to solve a majority of customer inquiries across a variety of live channels, allowing customer support representatives to focus their resources on complex issues.

Can Tidio service customers in multiple languages?

Yes, Tidio can service customers in multiple languages. The Lyro AI Agent is designed to handle customer inquiries in dozens of languages across various live channels. This helps businesses serve a broader audience and provide a more personalized customer experience.

How do ticket filtering and prioritization features in Tidio reduce response times?

The ticket filtering and prioritization features in Tidio help reduce response times by streamlining the handling of customer inquiries. This integrated dashboard manages communication across all channels and quickly identifies, filters, and prioritizes tickets based on their urgency. The efficient sorting and prioritization mean that customer requests can be handled faster, thus reducing overall response times.

Can Tidio handle missed communications?

Yes, Tidio can handle missed communications. This task is achieved via the Tidio Flows feature, which is designed to engage customers proactively. By using pre-created Flows or creating custom sales or support flows, businesses can manage missed communications effectively, ensuring every customer query is addressed.

How does Tidio assist in recovering abandoned shopping carts?

Tidio aids in the recovery of abandoned shopping carts through its automation feature, Tidio Flows. By designing custom Flows, businesses can reach out to customers who abandoned their carts with reminders or offers, increasing the chances of successful conversions.

Can Tidio suggest products to customers?

Yes, Tidio can suggest products to customers. Using data from customer interactions and site behavior, Tidio's Flows function can suggest products to customers automatically. This feature can help enhance the shopping experience for customers and boost sales for the business.

What is Tidio’s customer support like?

Tidio provides strong customer service support with AI-powered tools including the Lyro AI Agent for resolving a majority of customer inquiries, Live Chat for real-time interactions with visitors, and a Help Desk for multi-channel communication management. Tidio also offers proactive support through the use of Flows to effectively engage customers and handle queries or complaints.

Does Tidio require coding skills for creating sales/support flows?

No, Tidio does not require coding skills for creating sales or support flows. Businesses can utilize pre-fabricated flow templates or create custom sales/support flows using Tidio Flows. Its intuitive and user-friendly interface makes it feasible for users regardless of their technical know-how.

What is the effect of Tidio on my business’s revenue?

Tidio has a measurable effect on business's revenue by enhancing customer satisfaction and increasing the lead generation rate. By providing swift, real-time responses to customer queries and creating personalized engagements, Tidio helps businesses convert more leads into customers. Moreover, automation of recovery for abandoned shopping carts and product suggestions also boost sales, thus positively contributing to a business's revenue.

Can Tidio propose discounts to customers?

Yes, Tidio can propose discounts to customers. One of the functionalities of Tidio Flows is to extend discounts to customers. Businesses can program these Flows to propose discounts under different scenarios, like when a new user visits the site, during festive seasons, or when a shopping cart is abandoned.

What's Tidio’s integration process with platforms like Shopify and WordPress?

The integration process between Tidio and platforms like Shopify and WordPress is simple and seamless. Tidio provides out-of-the-box integrations with these platforms, allowing businesses to quickly connect their Shopify or WordPress accounts with Tidio. Once integrated, businesses can use Tidio's features such as the Lyro AI Agent, Live Chat, and more directly from their Shopify or WordPress dashboard to engage with customers effectively.

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