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Job Impact Index
Service Desk Technician

Service Desk Technician

Generated by AI
30%
AI Impact
Tasks
348
AIs
5,380
Generated by ChatGPT

A Service Desk Technician is responsible for providing technical support to end-users and customers via phone, email, and chat. They troubleshoot and resolve hardware and software issues, escalate complex issues to higher-level support teams, and maintain accurate records of all help desk interactions.

Excellent communication skills and technical knowledge are a must.

Tasks

#
Task
AI Impact
AIs
1
Customer support
90%
187
2
Telegram
75%
5
3
MacOS
70%
27
4
Data entry
70%
2
5
Slack
65%
9
6
Email replies
65%
12
7
Customer calls
65%
3
8
ChatGPT for iMessage
65%
1
9
ChatGPT for browsers
65%
3
10
Task automation
60%
79
11
Slack summaries
60%
3
12
Cheat Sheets
60%
3
13
Website content
55%
3
14
Team management
55%
13
15
Speech training
55%
6
16
Communication skills
55%
27
17
User personas
50%
14
18
Twitter conversations
50%
3
19
Transcription
30%
105
20
Resume analysis
50%
20
21
Performance reviews
50%
6
22
Message replies
50%
7
23
Interview preparation
50%
118
24
FAQ chatbot
50%
1
25
Email writing
50%
59
26
ChatGPT on Whatsapp & Telegram
50%
1
27
Role play training
45%
8
28
Data analysis
45%
185
29
ChatGPT for Visual Studio
45%
3
30
Answers
45%
35
31
Workspace organization
40%
4
32
Virtual office
40%
1
33
Vehicle assistance
40%
9
34
User stories
40%
15
35
Text explanations
40%
3
36
Team collaboration
40%
19
37
Speech to speech
40%
1
38
Sms marketing
40%
5
39
Live streams
40%
1
40
Google search
40%
6
41
Freelance job proposals
40%
5
42
Document data extraction
40%
23
43
Document chat
40%
101
44
Decision making
40%
29
45
Customer analysis
40%
13
46
ChatGPT for websites
40%
10
47
ChatGPT for Chrome
40%
5
48
Business intelligence
40%
25
49
Multilanguage ChatGPT
37%
1
50
Website monitoring
35%
6
51
Voice notes
35%
8
52
Terminal commands management
35%
10
53
Search
35%
41
54
Presentations
35%
68
55
Pitch decks
35%
13
56
Models
35%
13
57
English lessons
35%
61
58
Conversation summaries
35%
2
59
ChatGPT sidebar
35%
1
60
ChatGPT for Whatsapp
29%
13
61
Case studies
35%
8
62
Career advice
35%
60
63
Business analysis
35%
16
64
Voice cloning
30%
26
65
Voice assistants
30%
8
66
User experience
30%
2
67
SQL
30%
40
68
Social media replies
30%
8
69
Resumes
30%
96
70
Recruiting
30%
111
71
Personal information web search
30%
2
72
Meeting notes
30%
11
73
Job descriptions
30%
13
74
Gmail email writing
30%
9
75
Excel formulas
30%
18
76
Empathetic conversations
30%
38
77
Email lists
30%
1
78
Code search
30%
1
79
Code explanations
30%
20
80
Code documentation
30%
26
81
Audio summaries
30%
1
82
Apps
30%
136
83
AI tools search
30%
18
84
WordPress
25%
7
85
Website optimization
25%
45
86
Website forms
25%
11
87
Video captions
25%
26
88
Teaching
25%
32
89
Spreadsheets
25%
35
90
Social media comments
25%
6
91
Shopping
25%
73
92
Product recommendations
25%
7
93
Product images
25%
74
94
Model training
25%
6
95
Image search engine
25%
1
96
Image editing
25%
129
97
HR Q&A
25%
2
98
Healthcare
25%
12
5,380 AI tools
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